Job Title: Marine Product Support Specialist
Posted by: Garmin International on May 24, 2024
Location:
Salem , ORJob Description:
Overview
We are seeking a full-time Marine Product Support Specialist in our Salem, OR location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Essential Functions
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formatsDisplay strong customer support skills and always maintain professional interactions with Garmin customers and co-workersBecome knowledgeable in the specifications, capabilities and operation of Garmin productsRemain current on changes in policies, procedures, and product offeringsAccurate and timely completion of tasks and/or projects of basic complexity within defined processThoroughly document work in an organized and timely mannerWork a consistent and reliable schedule as identified by management Basic Qualifications
High School Diploma or GEDDemonstrated interest for the product segment and interest in developing product knowledgeDemonstrated customer service expertiseDemonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting abilityMust exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skillsDemonstrated reliable and predictable attendanceDemonstrated computer skills and ability to navigate multiple screensDesired Qualifications
Fluency in Spanish, Portuguese and/or French languages in addition to English
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
We are seeking a full-time Marine Product Support Specialist in our Salem, OR location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Essential Functions
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formatsDisplay strong customer support skills and always maintain professional interactions with Garmin customers and co-workersBecome knowledgeable in the specifications, capabilities and operation of Garmin productsRemain current on changes in policies, procedures, and product offeringsAccurate and timely completion of tasks and/or projects of basic complexity within defined processThoroughly document work in an organized and timely mannerWork a consistent and reliable schedule as identified by management Basic Qualifications
High School Diploma or GEDDemonstrated interest for the product segment and interest in developing product knowledgeDemonstrated customer service expertiseDemonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting abilityMust exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skillsDemonstrated reliable and predictable attendanceDemonstrated computer skills and ability to navigate multiple screensDesired Qualifications
Fluency in Spanish, Portuguese and/or French languages in addition to English
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Pay Rate:
Unspecified
HR. Website URL:
https://careers-us.garmin.com/us/en/search-results
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About Garmin International
We make products for everywhere that people live, work and play. Our customers are passionate about our products. And so are we. When you work at Garmin, adventure doesn't have to wait for the weekend. This is where you can put your passions into action. From test flights to training rides, there are so many ways to use our products and follow your passions every day.
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