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Posted by: Garmin International on May 24, 2024


Seattle , WA

Job Description:


We are seeking a full-time Field Service Engineer - Marine near our Seattle, WA location. In this role, you will be responsible for providing installation, technical support and training on Garmin and Fusion Entertainment Marine products to boat OEMs (Original Equipment Manufacturers), OEM dealers and installation dealers.
Essential Functions
Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin Marine and Fusion Entertainment productsBe highly knowledgeable in boat systems, automotive electrical systems, and Marine OEMsTravel to customer facilities to provide regular on-site support of Marine InstallationsProvide training on correct installation, calibration, set-up and operation of Garmin Marine and Fusion Entertainment products and create written proceduresAssist in troubleshooting any problems with Garmin Marine and Fusion Entertainment products and create regular monthly reports on the regular on-site supportAccompany Sales personnel on OEM and dealer sales calls, as needed, as well as assist the specification of Garmin or Fusion Entertainment products for sales quotesAnswer customer and installer technical inquiries regarding Garmin and Fusion Entertainment productsMonitor, document, and report failure trends in Garmin and Fusion Entertainment equipmentIdentify and recommend improvements in Garmin and Fusion Entertainment products, documentation, and proceduresReview owner's manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpretedCommunicate with Product Support and Warranty to identify problems that are occurring in the field and relate these problems and solutions back to the FSE TeamRepresent Garmin and Fusion Entertainment as requiredGather and communicate to Field Service Engineers new product information including set up, product specification, etc. as requiredServe as a Garmin technical representative to ensure installations meet Garmin standards for quality and functionalityRespect and observe the rules and policies of the OEM while onsite and maintain professional and courteous demeanor with all OEM associatesProvide on-site support of Marine OEM Installations and troubleshooting in a manufacturing environmentVerify reported defective products at Customer's facilityTrain customer's associates in the installation and operation of Garmin Marine, Fusion Entertainment equipment and other related itemsMeet all of productions needs related to Garmin including coordinating schedule with the production line and sea trials, taking care of problems that arise, and adjust priorities at a moment's noticeMaintain communication with Garmin headquarters including documenting and completing reports on the work performed and reporting failures/tracking trendsAbility to travel (up to 70% of the time) Basic Qualifications
Bachelor's Degree or equivalent Military/Trade school training OR a minimum of 4 years relevant experienceMust possess a minimum of 4 years work experience performing marine audio AND/OR electronic equipment installation/troubleshootingDemonstrated strong and effective verbal, written, and interpersonal communication skills and a superior customer-oriented attitudeMust possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & OutlookMust be positive, detail/quality oriented, organized, analytical, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment with excellent time management and follow-up skillsDesired Qualifications
Previous experience in a Marine OEM, or installing Marine electronics at a dealer facility
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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About Garmin International

We make products for everywhere that people live, work and play. Our customers are passionate about our products. And so are we. When you work at Garmin, adventure doesn't have to wait for the weekend. This is where you can put your passions into action. From test flights to training rides, there are so many ways to use our products and follow your passions every day.

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