Job Title: Regional Community Banking Manager
Posted by: Central Valley Community Bank on Nov 10, 2022
Location:
Fresno , CAJob Description:
Job Summary and Scope of Responsibility: Manage a region of community banking centers. Develop and implement strategies and action plans to enhance customer and community relationships, performance and productivity.
Essential Duties & Responsibilities: With or without reasonable accommodation must be able to perform all essential job functions as described below.
Provide leadership to the assigned units to ensure industry leading performance in the areas of customer service, operations, personnel, compliance and profitability.
Develop strategies and implement appropriate action plans that promote performance in alignment with the Bank’s business objectives and reduce or eliminate the impact of any deficiencies, problems and conflicts.
Assist with training and facilitating team meetings that align with the Bank’s strategic plan and initiatives.
Design, implement and monitor the effectiveness of sales metrics and measures that encourage awareness of and ensure accountability for sales goals including loans, deposits and non-interest income.
Direct and monitor the resolution of escalated customer service or transaction issues. Review customer satisfaction survey results and implement action plans as needed.
Direct and monitor the response to findings of policy and/or procedure violations or unsatisfactory audits.
Monitor region facilities and safety and security practices. Develop and implement appropriate action plans to resolve deficiencies.
Direct the investigation of escalated employee performance concerns. Guide the development of and monitor performance improvement plans.
Attend community events and serve in leadership roles, as appropriate, to establish and maintain strong relationships with community leaders and members.
Identify and troubleshoot barriers to optimal performance and communication. Develop, implement and monitor appropriate interventions.
Promote timely and affective communication between assigned branches and support departments.
Essential Duties & Responsibilities: With or without reasonable accommodation must be able to perform all essential job functions as described below.
Provide leadership to the assigned units to ensure industry leading performance in the areas of customer service, operations, personnel, compliance and profitability.
Develop strategies and implement appropriate action plans that promote performance in alignment with the Bank’s business objectives and reduce or eliminate the impact of any deficiencies, problems and conflicts.
Assist with training and facilitating team meetings that align with the Bank’s strategic plan and initiatives.
Design, implement and monitor the effectiveness of sales metrics and measures that encourage awareness of and ensure accountability for sales goals including loans, deposits and non-interest income.
Direct and monitor the resolution of escalated customer service or transaction issues. Review customer satisfaction survey results and implement action plans as needed.
Direct and monitor the response to findings of policy and/or procedure violations or unsatisfactory audits.
Monitor region facilities and safety and security practices. Develop and implement appropriate action plans to resolve deficiencies.
Direct the investigation of escalated employee performance concerns. Guide the development of and monitor performance improvement plans.
Attend community events and serve in leadership roles, as appropriate, to establish and maintain strong relationships with community leaders and members.
Identify and troubleshoot barriers to optimal performance and communication. Develop, implement and monitor appropriate interventions.
Promote timely and affective communication between assigned branches and support departments.
Education Level:
High school or ged
Pay Rate:
Commensurate with experience
HR. Website URL:
https://www.cvcb.com/about-us/careers
Security Clearance:
None
Travel Requirements:
None
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About Central Valley Community Bank
Central Valley Community Bank distinguishes itself from other financial institutions through its nearly four-decade track record of strength, security, client advocacy and the values that have guided the Bank since its opening. The Bank’s unique brand of personalized service has strategically grown throughout California’s San Joaquin Valley and Greater Sacramento Region. The Bank continues to focus on personalized service, customer referrals and employee satisfaction. Central Valley Community Bank’s strong foundation, concern for its team and training opportunities at all levels has afforded the ongoing addition and retention of high-quality employees.
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