Job Title: Customer Success Agent
Posted by: Freedom Mortgage on May 17, 2022
Location:
Marlton , FLJob Description:
Customer Success Agent
Soar with Us
Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it's demonstrated by our winning trajectory.
If you are...
A relationship builder. We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after. A tech-savvy learner. We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance. A motivator. We need you to bring a "can-do" attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience with Freedom. ... then you belong in the Freedom family.
The Opportunity: Customer Service Representative
Freedom Mortgage is looking for a dynamic, passionate, and energetic Customer Service Representative to support our Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues, and giving them a reason to smile when they think of Freedom! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. You'll need to bring patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
What does the job look like?
As a Customer Service Representative, your daily duties will include...
Answering inbound and making outbound calls, responding to customer requests within set time frames, and delivering an exceptional quality of service to every customer. Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way. Education
High School Diploma/GED One year of experience in Customer Service If you invest your drive and commitment with us, you'll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you'll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.
Soar with Us.
5 weeks of remote training provided.
Work from home until further notice, equipment provided.
Shifts available - 8am-8pm/Rotating Satrudays - 9a -2p
Start Dates: July 11,2022 andJuly 25, 2022
#LI-JS1
Soar with Us
Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it's demonstrated by our winning trajectory.
If you are...
A relationship builder. We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after. A tech-savvy learner. We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance. A motivator. We need you to bring a "can-do" attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience with Freedom. ... then you belong in the Freedom family.
The Opportunity: Customer Service Representative
Freedom Mortgage is looking for a dynamic, passionate, and energetic Customer Service Representative to support our Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues, and giving them a reason to smile when they think of Freedom! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. You'll need to bring patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
What does the job look like?
As a Customer Service Representative, your daily duties will include...
Answering inbound and making outbound calls, responding to customer requests within set time frames, and delivering an exceptional quality of service to every customer. Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way. Education
High School Diploma/GED One year of experience in Customer Service If you invest your drive and commitment with us, you'll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you'll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.
Soar with Us.
5 weeks of remote training provided.
Work from home until further notice, equipment provided.
Shifts available - 8am-8pm/Rotating Satrudays - 9a -2p
Start Dates: July 11,2022 andJuly 25, 2022
#LI-JS1
Pay Rate:
Unspecified
HR. Website URL:
https://careers.freedommortgage.com/jobs
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About Freedom Mortgage
At Freedom Mortgage, our mission is to foster homeownership across the United States. We specialize in mortgages that can help you buy or refinance a home regardless of your unique circumstances. We are particularly focused on helping our service men and women realize the American dream of home ownership. To see what our customers say about us, read our Freedom Mortgage reviews. We are the #1 VA lender in the nation 1 We are the #1 FHA lender in the nation 1 We are the #6 residential lender in the nation 1 We are family owned and operated since 1990 We service mortgages for more than 1.25 million customers We are licensed in all 50 states, the District of Columbia, Puerto Rico and the Virgin Islands
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