Posted by: VSE Corporation on Nov 23, 2021
Independence , KS 67301
Sr. Engineering Administrative Specialist
Independence, KS 67301, USA Req #1134
Thursday, November 18, 2021
SUMMARY: The Sr. Engineering Administrative Specialist is responsible for customer service/communication on all warranty items, assisting engineering in warranty process, updating/maintaining all technical manuals, implementing/maintaining electronic manuals, implementing/maintaining electronic test sheets, assisting in tracking new start up projects, maintaining hazardous waste data, answering phones and any other duty found necessary to fulfill the engineering requirements for the repair of civil aviation articles in accordance with the current technical data provided in the manufacturers' Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA. Also, maintaining Hazardous Chemical Log and SDS sheets.
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:
Manage Customer Warranty Accounts. Provide Customer Service/Communication on all warranties and investigations. Create/Update All Warranty Orders in ERP system. Assist Engineering in writing warranty/investigation reports. Track progress and status of new projects and complete new capability forms. Schedule meetings as necessary for new start-ups based on project status. Maintain hazardous waste records/data. Trend/track customer warranty satisfaction. Update and maintain all technical manuals. Initiate and maintain technical data revision notifications. Maintain the Master Technical Data Revision Log. Implement and maintain all electronic technical manuals. Assist in answering phones. Filing, copying, and scanning documents for the Engineering department. Other duties as assigned to fulfill engineering requirements of the company.
High School Diploma or equivalent. 2 years customer service experience required. Ability to articulate/communicate technical findings/information both verbally and written. 2 years of experience/knowledge of company product capabilities required. Excel spreadsheet, Word document and PowerPoint experience required. Flexible to changing workloads/priorities based on customer requests. Maintain an orderly and productive work environment. Able to function in fast paced environment while maintaining a high level of quality.
3 -5 years of engineering administrative experience preferred. 1 -2 years of company ERP system preferred. Adobe reader/editor experience preferred.
The selected applicant will be subject to a background check and drug testing.
VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
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