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Posted by: ASRC Federal on Nov 16, 2021


Silver Spring , MD

Job Description:

Job Brief

ASRC Federal is looking for a Training Specialist to, under general direction but minimal supervision, provide and lead all help desk training activities.

To succeed in this role, the individual should have excellent time management and communication skills, as you'll collaborate with clients, internal teams, and other stakeholders across the organization.


Provide and lead all help desk/deskside training activities
Lead and provide on-boarding training; new-hire training; training on new processes, procedures, tools
Develop and devise courses and materials for agency-specific training
Help determine relative training needs and provides training to internal staff and customers
Facilitate on-site and remote-learning sessions, utilizing various tools and platforms (i.e. Cisco WebEx, Adobe Connect, MS Teams)
Delivery of new hire orientation, product and service training, systems training, customer and soft skills training
Facilitate active discussions, incorporating varying views that lead to comprehension, interpretation and application to produce training material
Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field
Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
Assists in analyzing and assessing training and development needs for individuals, communities, and/or university departments
Ensure training material and training meet requirements
Other duties related, as required

Job Specific Required Skills and Qualifications:

Associate degree
3-5 years of experience in software development, quality assurance control
Must have knowledge and experience of help desk operations training
Good organizational skills, ability to multi-task, ability to work independently
Ability to communicate clearly and maintain good working relationship with peers and customers of all technical and non-technical levels


Proven work experience developing material and training people
Solid organizational skills, including multitasking and time-management
Strong communication skills to be able to communicate with customers, teammates, and other technical and non-technical support staff
Must be able to work effectively as an individual and in a team setting
Provide accurate information in a professional manner

Security Clearance

Public Trust clearance

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Pay Rate:


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About ASRC Federal

ASRC Federal Holding Company supports multiple subsidiaries serving a broad range of federal customers by providing support services in engineering, aviation, transportation, satellite and radar systems, space & missile defense, operations and maintenance, IT/IM and security support to civil and military R&D centers, and federal data centers.

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