Posted by: ASRC Federal on Nov 16, 2021
ASRC Federal Data Network Technologies is seeking a Tier 2 Operation Lead.
Provide operations and maintenance support for various IT systems and applications and leadership to the rest of the Tier Operations support team.
Provide system engineering and 24/7 on call Tier 2 help desk support to ensure ongoing integrity, performance, uptime and availability of each service/application.
Provide Corrective and Preventive maintenance on all technical components including security vulnerability, change and patch management, and emergency fixes.
Ability to conduct root cause analysis for production issues and document the steps taken to fix the problem using the Government approved Problem Management template in ServiceNow
Support and evaluate new patches and upgrades to the ISB services along with testing upgrades and patches in a lower environment and deploy to production as required
Help resolve customer issues by tracking of overdue work items, approvals, certifications, and outstanding actions, Issue identification and resolution
The contractor shall support the resolution of system outages by serving as the first line of support. Join troubleshooting bridges when the need arises to provide support and track actions needed from federal management
The Contractor shall document and maintain daily procedures into SOPs and make them easily accessible for federal use.
8 years demonstrated technical experience in tiered support organizations
Strong working knowledge of SailPoint IdentityIQ, Radiant Logic systems, Microsoft systems and Azure infrastructure as a Service, Active Directory (AD), AD Federation Services (ADFS), Azure AD, Microsoft Identity Manager (MIM), AWS
Ability to work with Active Directory, Jira, Confluence and ServiceNow.
Exceptional analytical and technical aptitude
Ability to work independently, think strategically and proven diagnostic ability are critical
Bachelor's Degree from an accredited college or university
Must be clearable and/or have the ability to obtain a DHS EOD Suitability
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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