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Posted by: Navy Exchange Service Command on Nov 03, 2021


Virginia Beach , VA

Job Description:

Job Summary: Responsible for managing the end-to-end creative process, acting as a liaison between marketing, merchandising, and store teams as well as project stakeholders, fielding and assigning requests, managing deadlines and ensuring the delivery of final products/projects. This person must be flexible and able to manage multiple projects with various departments and teams in a fast-paced, fluctuating environment.

Duties and Responsibilities:

- May manage a creative production team of direct and indirect reports (project teams) as necessary

- Manages the creation of the appropriate annual Production Calendar and get approval from key stakeholders. Coordinate and manage projects as a representative of the marketing / creative / store environment teams. Partners with business users to drive and recommend process improvements.

- Plays key role in overseeing the end to end process, including participation in and report out responsibilities for creative team, marketing, and store environment leadership meetings. Partner with all team members, technical and functional, to meet company objectives. Maintains communication with team members and team leaders ensuring that key stakeholders are engaged.

- Builds versions for design and copy teams as part of the production process. Builds version updates to assist in the pre-press production process and communication with the print vendors. Checks marketing materials against the version update in the weekly flyer proofing process.

- Provides media partners (print, digital, video, etc.) with timely instructions and ensures adherence to deadlines and accuracy.

- Leads regular meetings to connect the dots between departments and maintains running spreadsheet of changes/ updates.

- Administrative Contracting Officers Representative (ACOR) on appropriate marketing vendor contracts - manages a positive working relationship with vendors and the Contracts team.

- Responsible for managing and working with key third-party vendors to ensure information and resources needed for jobs, timelines, meeting project deliverables are all on track.
Manages build out, implementation, and training of internal Workfront Project Management t tool. Utilizes Workfront Project Management tool to: Upload photography, branding, and digital assets given by Design and Branding teams Organize and optimize asset library by metatags, keywords, alt text, etc. Work with web team to optimize / design user interface utilizing HTML Delegate / assign tasks to creative and content teams depending on availability and priorities Create projects / deliverables / workflows and approvals Upload proofs and documents Create efficiency in project workflow with a focus on ease of use for internal users Create detailed schedules and set deadlines for various stages of a project Identify and digitize operational efficiencies Create and communicate custom reports as needed
- Works closely with internal departments to streamline processes and trains other departments on changes to standard operating procedures as needed.

- Meets with internal clients to learn more about new project details and give progress updates on existing projects, communicating any issues.

- Monitor projects and workloads, working with key stakeholders and teams to adjust assignments and deadlines accordingly.

- Maintain organization and creation of job files, templates, versions, and overall marketing, store environment and other creative resources.

- Provides support to merchandising systems end-users including troubleshooting, system application testing and training. Acts as liaison between merchandising and information technology (IT).

Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.


A total of 6 years of experience, consisting of the following:

GENERAL EXPERIENCE: Three years of responsible experience creating and executing marketing materials which enabled the applicant to gain a general understanding of the systems, methods and administrative machinery for accomplishing work; the ability to analyze problems, apply sound judgment in assessing practical implications of alternative solutions and resolving the problems presented; and the ability to communicate effectively with others, both orally and in writing. And Specialized experience.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelors degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE: Minimum of three years of progressively responsible experience in Marketing with an emphasis in project coordination for omni-channel marketing teams.

Pay Rate:


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About Navy Exchange Service Command

The Navy Exchange Service Command (NEXCOM), headquartered in Virginia Beach, Va., oversees six primary business units including Navy Exchange (NEX) retail stores and services, Navy Lodges, the Uniform Program Management Office, Navy Clothing Textile and Research Facility (NCTRF), the Ships Store Program and the Telecommunication Program Office. Its mission is to provide authorized customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. The NEXCOM Enterprise employs 14,000 dedicated associates worldwide, 27 percent of whom are military family members. It is a partner in the Department of Defense Military Spouse Employment Partnership (MSEP) and the Wounded Warrior Project which pledges support to provide career opportunities for military spouses and Wounded Warriors. If you are a military spouse or a wounded warrior applying for a vacancy, please ensure that you identify yourself as such when asked during the application process. Benefits: The NEXCOM Enterprise offers an attractive benefits package that includes medical/dental/life insurance, a retirement plan, 401K fund, paid holidays, vacation and sick leave and much more. Its Military Family Member (MFM) Continuity of Employment Program helps MFM associates find a new job within the NEXCOM Enterprise when a dependent of a military member is transferred to a new duty station. The NEXCOM Enterprise is an Equal Opportunity Employer.

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