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Posted by: Navy Exchange Service Command on Nov 03, 2021


Mechanicsburg , PA

Job Description:

Job Summary:

Manages all operations of a branch or location activity consisting of several departments including the retail store personalized services service station food outlets and concessionaires.

Duties and Responsibilities:
Directly responsible and accountable for the performance and mission effectiveness of the Exchange andor assigned departments as well as compliance with all operating procedures. Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink shoplifting refund fraud paperwork error associate theft receiving and Open Purchase Order OPO errors. Ensures that all directives policies and regulations relative to the management of cost control and loss prevention initiatives are adhered to. Actively works to create an environment intolerant of internal and external theft paperwork error and inventory shrink. Plans and through subordinate supervisors directs all operations of the activity to ensure achievement of established sales and profit goals. Initiates corrective action as necessary. Implements NEXCOM policies and procedures coordinates operations with department managers andor supervisors. Monitors activity operations and recommends staffing requirements based on projected salesservices level goals. Responsible for uniform merchandise and assistance to military customers. Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service. Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds within prescribed limits. Researches and develops potential projects prepares project submissions and manages or assists in managing approved projects. Initiates correspondence relating to operational and administrative aspects of the activity. Responsible for the preparation and completion of required reports. Attends and represents the activity at operational and staff meetings and provides input on the activitys progress and goal achievements. Responsible for the personnel management of the activity. Reviews requests for equipment supplies etc. Carries out policy of courtesy and service. Works under the general direction of the District Vice President General Manager or other manager who provides overall guidance and assistance on matters of policy or procedures. Receives technical guidance and support from managers at the main Exchange. Exercises judgment and initiative in carrying out all phases of the activity. Work is reviewed in terms of efficiency of operations and effectiveness in meeting operating goals. Requires Secret S Security Clearance. Performs other related duties as assigned.

Associate must receive hazardous material HazMat training within 90 days of hire per Department of Transportation regulations. The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required

Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes:

• Plexiglass guards at cash registers.

• Managers conducting in-store health screenings of each associate prior to shift.

• Cleaning protocols that include hand sanitizer and supplies to clean throughout the day.

• Social Distancing by maintaining at least six feet between yourself and shoppers.

• Face masks and gloves for Associates to wear during their shifts.


A total of 4 years consisting of the following


Three years experience in responsible work that enabled the applicant to gain a general knowledge of merchandising and retail practices and processes skill in dealing with others in persontoperson work relationships and the ability to exercise mature judgment.


One year of academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience.


One year of responsible experience which provided a knowledge of retail andor service type operations practices and procedures and an understanding of management methods and techniques utilized in monitoring developing and improving operational plans or similar work which demonstrated improving operational plans maintenance of inventory levels and stock controls customer services maintenance of equipment exempt or nonexempt supervisory experience and maintaining effective sanitation security and safety regulations or similar work which demonstrated the knowledge and abilities to perform the work of the position.

Pay Rate:


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About Navy Exchange Service Command

The Navy Exchange Service Command (NEXCOM), headquartered in Virginia Beach, Va., oversees six primary business units including Navy Exchange (NEX) retail stores and services, Navy Lodges, the Uniform Program Management Office, Navy Clothing Textile and Research Facility (NCTRF), the Ships Store Program and the Telecommunication Program Office. Its mission is to provide authorized customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. The NEXCOM Enterprise employs 14,000 dedicated associates worldwide, 27 percent of whom are military family members. It is a partner in the Department of Defense Military Spouse Employment Partnership (MSEP) and the Wounded Warrior Project which pledges support to provide career opportunities for military spouses and Wounded Warriors. If you are a military spouse or a wounded warrior applying for a vacancy, please ensure that you identify yourself as such when asked during the application process. Benefits: The NEXCOM Enterprise offers an attractive benefits package that includes medical/dental/life insurance, a retirement plan, 401K fund, paid holidays, vacation and sick leave and much more. Its Military Family Member (MFM) Continuity of Employment Program helps MFM associates find a new job within the NEXCOM Enterprise when a dependent of a military member is transferred to a new duty station. The NEXCOM Enterprise is an Equal Opportunity Employer.

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