Job Title: Sr Manager IT Executive Support
Posted by: McKesson Corporation on Oct 20, 2021
Location:
Irving , TX 75039Job Description:
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.
Current Need
We are searching for a Senior Manager, Executive IT Support in Irving, TX to join the team.
Position Description
As Senior Manager, Executive IT Support you will lead the Executive-level IT support team and provide high urgency, best in class, end-to-end, concierge/white glove technical on-site, and remote support to C-level executives. You will ensure that the Executives have modern, reliable, always-on, and always working IT solutions at work, and away from work.
Key Responsibilities
Responsible for the Executive level IT Support team and ensuring executive systems are operating at peak efficiency.
Manage a team of executive support engineers, enterprise-wide
Ensure the team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings.
Ability to provide rapid response to all Executive support requests
Serve as point of escalation for all Executive technology-related issues.
Recommend new and upgraded technologies that would increase efficiency and/or effectiveness of the Executive team
Select, document, deploy and support a wide range of technologies used by the Executive team
Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical support and end-user knowledge base.
Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving.
Establish trust and maintain a high level of confidentiality for all activities
Work extended hours and perform other duties as required
Travel may be required
Minimum Requirements
Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
Critical Skills
7+ years of experience in executive level support management in an enterprise corporate setting in an onsite and remote capacity
5+ years of experience leading a technical support team
Familiarity of Windows, OS X, iOS, and Android operating systems
Familiarity of Apple hardware, Mac OS X, IOS iPhones, and iPads
Familiarity with Android mobile devices
Knowledge of Microsoft technologies including Active Directory, Teams, Intune, Outlook, Office 365, SCCM
Experience with WebEx, Zoom, Teams rooms systems, and other video conferencing technologies
Knowledge of Active Directory, TCP/IP networks, VoIP and common PC and Mac applications/operating systems
Additional Knowledge and Skills
Can-do attitude, with the ability to find creative solutions where necessary & follow through on issues until a successful resolution is achieved
Ability to work in deadline-driven environment
Excellent written, verbal, and phone communications skills
Customer-oriented and cool-tempered
Education
Bachelor’s degree in IT-related discipline such as Management Information Systems
Physical Requirements
General Office Demands
Must be authorized to work in the US. Sponsorship is not available for this position.
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.
Current Need
We are searching for a Senior Manager, Executive IT Support in Irving, TX to join the team.
Position Description
As Senior Manager, Executive IT Support you will lead the Executive-level IT support team and provide high urgency, best in class, end-to-end, concierge/white glove technical on-site, and remote support to C-level executives. You will ensure that the Executives have modern, reliable, always-on, and always working IT solutions at work, and away from work.
Key Responsibilities
Responsible for the Executive level IT Support team and ensuring executive systems are operating at peak efficiency.
Manage a team of executive support engineers, enterprise-wide
Ensure the team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings.
Ability to provide rapid response to all Executive support requests
Serve as point of escalation for all Executive technology-related issues.
Recommend new and upgraded technologies that would increase efficiency and/or effectiveness of the Executive team
Select, document, deploy and support a wide range of technologies used by the Executive team
Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical support and end-user knowledge base.
Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving.
Establish trust and maintain a high level of confidentiality for all activities
Work extended hours and perform other duties as required
Travel may be required
Minimum Requirements
Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
Critical Skills
7+ years of experience in executive level support management in an enterprise corporate setting in an onsite and remote capacity
5+ years of experience leading a technical support team
Familiarity of Windows, OS X, iOS, and Android operating systems
Familiarity of Apple hardware, Mac OS X, IOS iPhones, and iPads
Familiarity with Android mobile devices
Knowledge of Microsoft technologies including Active Directory, Teams, Intune, Outlook, Office 365, SCCM
Experience with WebEx, Zoom, Teams rooms systems, and other video conferencing technologies
Knowledge of Active Directory, TCP/IP networks, VoIP and common PC and Mac applications/operating systems
Additional Knowledge and Skills
Can-do attitude, with the ability to find creative solutions where necessary & follow through on issues until a successful resolution is achieved
Ability to work in deadline-driven environment
Excellent written, verbal, and phone communications skills
Customer-oriented and cool-tempered
Education
Bachelor’s degree in IT-related discipline such as Management Information Systems
Physical Requirements
General Office Demands
Must be authorized to work in the US. Sponsorship is not available for this position.
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
Education Level:
High school or ged
Pay Rate:
Commensurate with experience
Security Clearance:
None
Travel Requirements:
None
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About McKesson Corporation
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.
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