Job Title: IT Technician, Tier I
Posted by: The GBS Group on Oct 19, 2021
Location:
Virginia Beach , VAJob Description:
The GBS Group, an engineering services and consulting firm, is seeking a Part-Time IT Technician working 8:00 pm to 12:00 am Monday - Through Friday for our to join our Virginia Beach office. The GBS Group is a commercial and government engineering services firm with a variety of contract types.
Responsibilities include but are not limited to
Tier 1 trouble ticket generation and resolution. Access servers and network equipment via remote desktop and SSH; provide technical Wi-Fi support to customers. Proactively monitor client systems for early detection and correction of errors. Perform daily operational status checks of systems using established procedures. Diagnose and troubleshoot system problems based on procedures and processes. Ensure systems are operating as designed and provide constructive feedback on procedures and processes already in place. Generate daily status reports and report updates of client systems. Escalation of tickets to Tier 2 in accordance with client specific SLAs when troubleshooting procedures and processes fail to resolve system problems. Configuration, optimization and troubleshooting of network devices to include: Routers, Wireless access points, Servers, and Firewalls Other duties as assigned.
Qualifications
Candidates must possess the following professional experience & qualifications:
Bachelor of Applied Science in Information Systems Technology (Network Administration or Network Infrastructure Specialist) or related discipline highly desired Relevant training applicable Information Systems Technology career field may be substituted for an applicable degree At least 4 years of technical experience related to: Provide fault isolation and resolution using established procedures and processes. Linux or router operating systems IP routing and switching Wi-Fi installation and troubleshooting network outages, Wi-Fi connectivity, and Windows environments Network monitoring systems (such as SolarWinds) Windows 7, 10, and Windows Server environments Remotely managing endpoints using Windows Remote Desktop (RDP) and SSH Trouble ticketing systems Properly documenting support and repair activities. Pass standard background check and drug screen.
Desired Characteristics:
Technical certifications preferred Experience configuring Linux configuration and/or managing SQL server. Oracle database administration. Be self-motivated to meet deadlines and adjust to changing priorities. Excellent verbal and written communication skills with propensity for providing strong customer service. Root cause analysis of difficult problems. Resolution of known technical errors.
EEO Statement
The GBS Group is proud to be an equal opportunity employer. We pledge equal access to employment, facilities, and programs, regardless of race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital or familial status, pregnancy, veteran status, genetic information, or any other characteristic protected by law.
Pay Rate:
HR. Website URL:
Sign Up to Apply to this position
(if you already have a CGO account, just press the button below)
About The GBS Group
The GBS Group provides technical services and products to commercial, government, and industrial clients across the Energy, Federal, and Transportation sectors. We offer a wide range of services, with specialized expertise in reliability and maintenance engineering, enabling technology designs and applications, software development, controls and automation systems, and life cycle maintenance and management. The professionals at The GBS Group design and deliver technical services and solutions to locomotives and passenger rail consists, naval and maritime ships and special purpose platforms and assets. Solving your toughest challenges is what drives us at The GBS Group. From planning and design to installation, troubleshooting, and operations and maintenance, we customize our services to meet your business and project goals. We provide technical consulting and engineering services to customers in several key industries across a broad spectrum of services. Founded in 2005, GBS has offices strategically located to best serve our customers, including Virginia Beach, Virginia (corporate headquarters), Philadelphia, Washington, DC, and Montreal, Quebec. As an employee-owned and small business registered our corporate mission revolves around our customers and the following keys to our success: • Dedicated to solving the customers' hardest problems and toughest challenges • Provide cost-effective solutions for life cycle and asset management • Hire the most sought-after people who bring value and reward their successes • Provide maximum value by outperforming on all projects and delivering within budget We work collaboratively, sharing ideas and resources to be sure that we outperform on our tasks. We deliver what we promise. We treat our clients very well and they continue to hire us year after year for new and expanded projects. At The GBS Group, our goal is to recruit, hire, and develop talented engineers, technicians, analysts, programmers, and administrative experts. Our employees support projects across multiple industries in the US, Canada, and overseas. We serve customers in an atmosphere of trust, high integrity, and dedication. We are seeking people who have the attitude necessary to create innovative solutions within a team that thinks outside the box and sees every challenge as a new opportunity for learning. We provide excellent benefits for full-time employees, flexible work schedules, and a friendly, collegial work environment. Full-time employees receive 10 paid holidays and a participate in a competitive Paid Time Off (PTO) accrual policy. We have full and part-time opportunities available for engineers, technicians, software engineers, programmers, naval architects, finance, contracting, interns, and other administrative positions. Interested applicants should submit a cover letter and resume to jobs@thegbsgroup.us, referencing the job position if posted at www.thegbsgroup.us/careers or “general inquiry” if not. The GBS Group is proud to be an equal opportunity employer. We pledge equal access to employment, facilities, and programs, regardless of race, color, creed, religion, sex, age, disability, national origin, veteran or marital status.