Job Title: Mainframe Monitoring
Posted by: OBXtek, Inc. on Jan 13, 2021
Location:
Urbana , MDJob Description:
Overview
OBXtek Inc. is an established, award-winning business providing information technology and professional management services to the federal government. Our corporate growth has coincided with our investment in our employees as well as in outreach to our civilian and military community.
Responsibilities
OBXtek is currently staffing for two Mainframe Monitoring Support Specialist 2 to support SSA's DSUSF division. Position requires a Public Trust Suitability or eligibility for Public Trust.
Background
The Systems Problem Resolution Branch (SPRB) monitors and provides technical support for all mainframe functions in the National Service Center (NSC) in Urbana, Maryland.
The SPRB staff handles the following:
Provides operational direction, problem determination and resolution, and documentation on all aspects of mainframe, multi-processor environment processing, Maintains the highest degree of mainframe uptime possible, Communicates with software support personnel, management and vendors to resolve problems, Interfaces with NSC and Secondary Support Center (SSC) personnel to remain current on all system changes, procedures and documentation, and Mitigates and minimizes all outage situations. The primary purpose of thie Expert Systems Programmer is to ensure immediate response to problem situations and effective resolution of all real and potential outages.
Multi Image Manager (MIM), Top Secret, z/OS MVS, JES3 functions, Central Processing Units (CPUs), Direct Access Storage Devices (DASD), Automated Cartridge Systems (ACS), Virtual Tape Systems, Cartridge tape drives, Coupling facilities, Network devices, FICON directors Problem Determination and Resolution Activities:
Identify and resolve problems on a complex large-scale mainframe including its peripheral equipment and network hardware and software. Analyze and immediately develop solutions relative to systems software, computer hardware, or application program problems. Provide technical direction and input on the isolation and resolution of hardware and software problems. Monitor performance levels of large-scale systems and network complexes to ensure system resource availability. Interface with SSA software components to resolve mainframe application and Operating Systems (z/OS) problems. Work directly with vendors, software technicians, and facilities personnel to maintain the highest level of processing possible. Research and gather information to support problem resolution using COMM dumps, stand-alone dumps (SAD), JES3 dumps, LOGREC, OPSLOG, RMF and SYSLOG information. Record and report mainframe problem information using email, CAPRS, and the DSUSF SPRB Activity Log systems. Instruct other IT Specialists on how to record problems and present oral reports to management. In performing the tasks above, the Contractor shall identify problems and incidents and document them. Maintenance Activities:
Consult with and coordinate all operational components concerning the scheduling of systems time for multi-vendor remedial service or preventive maintenance, and critical system software testing. Instruct other IT Specialists on the skills of identification and resolution of hardware and software problems. Contact and involve the appropriate personnel to resolve system software and application software issues. Convey all information appropriately (phone, email, page etc.), accurately, and effectively. Gather all pertinent documentation and provide it to responsible personnel for their action. Perform system resets to prepare for maintenance. After maintenance is complete, perform system IMLs if required and then perform system IPLs to prepare systems for operation. Instruct other IT Specialists on the skills necessary to coordinate and schedule the activities of SSA hardware vendors, application software components, operating systems software components, and facilities personnel. Instruct other IT Specialists on how to record maintenance activities and present oral reports to management. Update problem and change control records using Change Asset Problem Reporting Systems (CAPRS).
Security and Access Control
Coordinates and oversees security and access control for mainframe systems and all attached peripheral devices vendor support.Activities
Consults and coordinates SSC access for vendors with Office of Protective Security Services (OPSS) personnel using an OPSS electronic facilities access application. Perform escort duties for vendors during situations that require vendor personnel without SSA provided credentials access to mainframe systems and associated peripherals.
Qualifications
Active Public Trust Clearance.
10+ years of task-related experience
Mainframe hardware experience
Problem determination
Shift schedule: One position works evening shift 4:00 pm - 12:00 am. One position trains on midnight shift 12:00 am - 8:30 am, then moves to day shift 8:00 am - 4:30 pm.
Alternate work schedule: workdays Thursday - Monday, off Tuesday - Wednesday
Contractors are currently teleworking due to COVID. Contractors for this task are essential, and when scheduled to work onsite, contractors must report to work, even during inclement weather conditions.
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People\u2026Our Reputation. Our people are trained professionals who enhance our customers\u2019 knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
OBXtek Inc. is an established, award-winning business providing information technology and professional management services to the federal government. Our corporate growth has coincided with our investment in our employees as well as in outreach to our civilian and military community.
Responsibilities
OBXtek is currently staffing for two Mainframe Monitoring Support Specialist 2 to support SSA's DSUSF division. Position requires a Public Trust Suitability or eligibility for Public Trust.
Background
The Systems Problem Resolution Branch (SPRB) monitors and provides technical support for all mainframe functions in the National Service Center (NSC) in Urbana, Maryland.
The SPRB staff handles the following:
Provides operational direction, problem determination and resolution, and documentation on all aspects of mainframe, multi-processor environment processing, Maintains the highest degree of mainframe uptime possible, Communicates with software support personnel, management and vendors to resolve problems, Interfaces with NSC and Secondary Support Center (SSC) personnel to remain current on all system changes, procedures and documentation, and Mitigates and minimizes all outage situations. The primary purpose of thie Expert Systems Programmer is to ensure immediate response to problem situations and effective resolution of all real and potential outages.
Multi Image Manager (MIM), Top Secret, z/OS MVS, JES3 functions, Central Processing Units (CPUs), Direct Access Storage Devices (DASD), Automated Cartridge Systems (ACS), Virtual Tape Systems, Cartridge tape drives, Coupling facilities, Network devices, FICON directors Problem Determination and Resolution Activities:
Identify and resolve problems on a complex large-scale mainframe including its peripheral equipment and network hardware and software. Analyze and immediately develop solutions relative to systems software, computer hardware, or application program problems. Provide technical direction and input on the isolation and resolution of hardware and software problems. Monitor performance levels of large-scale systems and network complexes to ensure system resource availability. Interface with SSA software components to resolve mainframe application and Operating Systems (z/OS) problems. Work directly with vendors, software technicians, and facilities personnel to maintain the highest level of processing possible. Research and gather information to support problem resolution using COMM dumps, stand-alone dumps (SAD), JES3 dumps, LOGREC, OPSLOG, RMF and SYSLOG information. Record and report mainframe problem information using email, CAPRS, and the DSUSF SPRB Activity Log systems. Instruct other IT Specialists on how to record problems and present oral reports to management. In performing the tasks above, the Contractor shall identify problems and incidents and document them. Maintenance Activities:
Consult with and coordinate all operational components concerning the scheduling of systems time for multi-vendor remedial service or preventive maintenance, and critical system software testing. Instruct other IT Specialists on the skills of identification and resolution of hardware and software problems. Contact and involve the appropriate personnel to resolve system software and application software issues. Convey all information appropriately (phone, email, page etc.), accurately, and effectively. Gather all pertinent documentation and provide it to responsible personnel for their action. Perform system resets to prepare for maintenance. After maintenance is complete, perform system IMLs if required and then perform system IPLs to prepare systems for operation. Instruct other IT Specialists on the skills necessary to coordinate and schedule the activities of SSA hardware vendors, application software components, operating systems software components, and facilities personnel. Instruct other IT Specialists on how to record maintenance activities and present oral reports to management. Update problem and change control records using Change Asset Problem Reporting Systems (CAPRS).
Security and Access Control
Coordinates and oversees security and access control for mainframe systems and all attached peripheral devices vendor support.Activities
Consults and coordinates SSC access for vendors with Office of Protective Security Services (OPSS) personnel using an OPSS electronic facilities access application. Perform escort duties for vendors during situations that require vendor personnel without SSA provided credentials access to mainframe systems and associated peripherals.
Qualifications
Active Public Trust Clearance.
10+ years of task-related experience
Mainframe hardware experience
Problem determination
Shift schedule: One position works evening shift 4:00 pm - 12:00 am. One position trains on midnight shift 12:00 am - 8:30 am, then moves to day shift 8:00 am - 4:30 pm.
Alternate work schedule: workdays Thursday - Monday, off Tuesday - Wednesday
Contractors are currently teleworking due to COVID. Contractors for this task are essential, and when scheduled to work onsite, contractors must report to work, even during inclement weather conditions.
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People\u2026Our Reputation. Our people are trained professionals who enhance our customers\u2019 knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
Pay Rate:
Unspecified
HR. Website URL:
https://careers-obxtek.icims.com/jobs/search?ss=1
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About OBXtek, Inc.
Every day, OBXtek employees work alongside their civilian and military counterparts in the federal government to find creative, innovative solutions to today's problems. Our teams are committed to excellence and dedicated to our clients' missions. We believe in hiring bright people and empowering them to do their best work from day one. Because we recognize that our employees are the heart of our company, OBXtek is steadfast in providing a robust benefits package which includes comprehensive health insurance, retirement benefits, and paid time off. We understand that your career development is essential to our success and encourage your growth on the job and through professional development stipends.
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