Job Title: Salesforce Administrator

B3 Group, Inc. is a fast-growing Service-Disabled Veteran-Owned Small Business (SDVOSB) certified health IT firm providing end-to-end technology support services to the federal government and enterprise customers. Our values-driven team of business, IT, and management professionals blend innovation and client-first thinking to deliver sustainable solutions for better healthcare outcomes. Established in 2008 and located in Herndon, Virginia, B3 Group is founded on the principles of servant leadership. Those principles are reflected in every aspect of our operations.
B3 Group is seeking multiple Salesforce Administrators to support a multi-year, high-profile software development project in support of the Department of Veterans Affairs. This Salesforce Administrator is expected to have a strong background in Salesforce administration and development in a high-demand customer success environment. Responsibilities may include managing security, troubleshooting, and end-user support. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.
A B3 Analyst will be able to identify trends and errors. They will be able to review data and have strong report writing skills. The Analyst will work with customers, users, and project leads in analyzing, designing, implementing, and supporting IT business applications and systems. A B3 Analyst will demonstrate pro-activeness, an eagerness to learn, a good attitude, and collaboration.

Qualifications

Key Responsibilities:
Support the daily cross-functional operational readiness of VA's shared Salesforce.com platform. Manage security, users, roles, profiles, groups, queues, and other Salesforce.com setup options as necessary. Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations. Participate in reviewing design elements and providing counsel to development teams working with overlapping objects in the org, identifying and suggesting mitigations technical design risks where applicable. Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices. Manage SFDC enhancement projects to support business needs, including collaborating closely with external contractors, solution vendors, and consultants to deliver new business functionality to the platform. Monitor performance and scalability and refactor existing sub-optimal features. Perform regression testing and validation of Salesforce configuration and development. Create reports in Salesforce.com to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups. Train/support end users with the use of the SFDC application, and act as an escalation point for internal SFDC issues. In order to be successful in this position, we expect you to have the following knowledge, skills and abilities:
Bachelors Degree in Computer Science, Engineering or other Technical discipline required, OR a minimum of 8 years equivalent work experience. Certified Salesforce Administrator (required); other Salesforce certifications (e.g. Platform Developer I, Advanced Administrator, Community Cloud Consultant, Service Cloud Consultant) a plus. Experience deploying change sets and packages from sandboxes/lower environments using continuous integration tools including the Ant Migration tool, GitHub, and Jenkins. 5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization. At least 3 years of Salesforce Administration experience required. Experience with planning and performing regression testing. Development experience with SFDC configuration including the use of third-party tools. Some familiarity with Agile project management and sprint planning. Extensive experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, and opportunities and custom objects. Experience with the SFDC business workflow (different entities like opportunity, leads, account, assets etc.); experience working on multiple Salesforce implementations with Service, Sales, custom applications and associated technologies. Ability to work independently as well as collaboratively on cross-functional teams. Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations. Must be able to use a computer. Must be able to communicate both verbally and in written form. Must be able to obtain a government security clearance. Must be eligible to work in the United States. Must have reliable internet service that allows for effective telecommuting. Successful B3 Group employees will display the following characteristics:
You strive to be an expert in your field currently and in the future. You take care in learning your customer's business and drivers in order to ensure solutions meet not only technical needs, but also support their mission properly in a way that meeting their client's mission. You like to make your client look good. You find solutions, where others only see problems. You are proactive, you make and meet commitments, and you perform your duties exceedingly well. You are aware of the client's needs at all times and are well-versed in what both your team and B3 Group can offer them as a whole. You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. Competitive Benefit Package available to all full time hires and is effective the first of the month following hire date.
B3 Group, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.