Job Title: Senior Solutions Engineer

Overview
Solutions Engineers at ID.me are involved in all stages of the customer's development lifecycle. We are looking for teammates who effectively connect with customers through e-mail, phone, and in-person. We value great listeners who can understand a customer's challenge in detail and then provide structured advice on how to overcome the problem with ID.me's technology. ID.me's Solutions Engineers must be trustworthy. Our entire brand is based on trust, and our responsibility starts with living up to the trust our customers put in us as their partner. The digital identity market is rapidly evolving. You must have the technical ability to understand ID.me's architecture and capabilities and the business insight to apply your technical expertise to the problem. We give something precious back to users: their time. Our Solutions Engineers directly make a positive impact on people's lives by helping them access services online.
ResponsibilitiesSupport the sales team in helping customers understand what they can achieve with the ID.me solutionUnderstand customer requirements and communicate the business value of solving technology problems using cloud technologyWrite accurate and compelling RFP content tied to technical deliverablesExecute the delivery of POCs for customers that have more complex use cases and collaborate with other ID.me engineering teams as neededCraft technical content to show customers how to implement specific use cases or standard methodologies for new technologiesPrepare demos and proof of concepts to demonstrate various use cases for ID.me's PlatformDistill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and SalesQualifications5+ years sales engineering experienceStrong written and verbal communication skillsCapable of making presentations suited to customer needs Passionate about serving the customer; experience in a customer-facing role like consulting, support, or solutions engineeringAble to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboardExperienced with at least one standard network security protocol (e.g. OAuth 2.0, SAML 2.0, OpenID Connect)Background in one or more of the following areas: Identity and Access Management platforms, Identity Verification web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), backend development (Java, C#, Node.js, Python, PHP, Ruby)Understands basic security features within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF, etc)Confident dispensing knowledge to senior stakeholdersWilling to travel approximately two to three days per monthBachelor's degree in Engineering, Computer Science, MIS or similar
Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.
Our Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *If the rule prevents the right outcome, then break the rule.