Posted by: Agile Defense on Feb 19, 2020
Title: SCCM Sys Engineer III
Clearance Level:Active DoD Only- Minimum TS/SCI
DoD 8570 Certification Requirements: DoD 8570 IAT III (CISA, GCIH, GCED, CASP, CISSP (or Associate)) - (requires at least one),Professional series Certification within the product groups technology scope (e.g. MCSE, MCSA)
On-call after hours:May be asked to assist with upgrades/updates after hours or on weekends.
**Selected applicantsmay be subject to a government security investigation and must meet eligibility requirements for access to classified information. **
Within the Client’s Application Management team reside multiple sub section/technology areas that provide operations and management of the Government Enterprise Network’s enterprise server and workstation systems to include configuration and patch management. The Candidate shall provide Tier III System Center Service Management (SCCM) support. The Candidate shall install Management Servers, Agents, reporting servers, and data warehouses where necessary and configure rules and alerts consistent with the support structure. The Candidate is responsible for the operation of the Client’s Enterprise Microsoft System Center Configuration (SCCM), and may be required to support Microsoft System Center Orchestrator (SCORCH), IBM Endpoint Manager, Dell Change Auditor, Dell GPO Admin, and Dell Recovery Manager in an enterprise environment containing more than 100,000 users.
The configuration environment consists of Windows Server, Exchange, SharePoint, BMC Remedy, networking, PKI and SSL and support of the products for the Management Support as well as enabling the System Center Suite and Big Fix to be accessible for self-service and distributed administration of users and devices. The infrastructure is a mixed environment of VMware based and physical based servers. The Candidate must possess expertise in VMware Virtualization, and VMware vCloud to perform the specialized configuration management tasks.
Maintain the overall health of technologies associated with Service Manager.Resolve all Service Manager Tickets escalated from the service desk including the administrative activities and provide a weekly Messaging Status Report.Provide documentation, guidance and instruction to the all service desk personnel for handling standard Event and Service Manager related incidents, work orders and service requests.Submit and execute Event Management related Request for Change (RFC) tasks.Coordinate incident tickets between Tier II and III sections as well as other sections as required.Monitor the health of Event Management Infrastructure with Client provided event management tools.Provide Client project support for Configuration Management related technologies.Support change management process; submit requests through Change Approval Board; participate in a Change Review Board.Escalate product issues to third party product vendors upon Government approval.Implement monitoring tool thresholds and conduct proactive event remediation.Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).Configure and implement Internet Information Service (IIS) security policies through understanding of Certificate and Public Key Infrastructure (PKI).
EDUCATION AND CERTIFICATIONS:
Compliance with DoD 8570 IAT III (CISA, GCIH, GCED, CASP, CISSP (or Associate)) - (requires at least one)Professional series Certification within the product groups technology scope (e.g. MCSE, MCSA)Background Needed and Years of Experience:
5 Years of Configuration Management ExperienceExperience with Microsoft System Center Configuration Manager (SCCM)Technical Skills (Preferred):
Experience with Microsoft System Center Orchestrator (SCORCH)Non-Technical Skills:
Good communication and interpersonal skillsAbility to follow policies and proceduresAbility to communicate in a clear speaking voice as well as the ability to respond clearly to questionsAptitude to address negative situations, and resolve them in a positive manner
Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands: Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements: Stand or Sit Walk Repetitive Motion Use hands/fingers to handle or feel Stoop, kneel, crouch, or crawl Talk/hear See Pushing or Pulling Climb (stairs, ladders) or balance (Ascend/Descend, Work atop, Traverse)
Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense.
Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our “Listen. Think. Innovate.” philosophy.
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