Posted by: Agile Defense on Feb 19, 2020
Job Title: Client System Specialist
Location: Aviano AB, Italy
Clearance Level: Active DoD - Secret
Required Certification(s):DoD-approved IAT Level II certification, i.e. Security +CE
**Selected applicantsmay be subject to a government security investigation and must meet eligibility requirements for access to classified information. **
The purpose of this contract is to provide Network Control Center Services support to USAFE A6 and other USAFE units. This specific role is to provide Help Desk support to 31st CS.
Provide network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages.Use the local help desk ticket system and associated databases to, enter, document, track, coordinate, route, resolve, and close user ticket issues.Resolve administrative and technical communications problems.Perform installation of equipment, connection of peripherals and the installing/deleting of client level software and ensure all documentation is IAW Air Force/DoD policies, guidance and directives.Provide software application assistance.Implement client workstation software patches, security fixes and service releases according to local NOC/NCC instructions.Create and maintain a central repository for technical advice and solutions for network systems.Track metrics of calls received, number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and analysis information.Manage network user accounts on relevant systems and platforms.Perform client-level information technology support function, voice network and Personal Wireless Communication Systems (PWCS).Manage hardware and software Controlled Cryptographic Information (CCI).Perform configuration, management and troubleshooting.Provide service to end-users for operation, restoration and configuration of information systems.Implement installation and maintenance functions associated with edge device systems such as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber optic end equipment, modems and associated hardware.Assist the Government in tracking, distributing, maintaining, and replacing all mobile devices managed by the squadron.Assist the Government in overseeing Automated Data Processing Equipment (ADPE) throughout its life cycle from purchase to disposition.Qualifications
Education and Certifications:
A bachelor\u0027s degree plus 3 years of recent specialized experience; OR, an associate\u0027s degree plus 7 years of recent specialized experience; OR, a major certification plus 7 years of specialized experience; OR, 11 years of recent specialized experience.Contract Requirements:
DoD-approved IAT Level II certification, i.e. Security +CEBackground Needed and Years of Experience:
Proven experience as a Help Desk Technician or other employee service role.Ability to diagnose and resolve basic computer/technical issues.Excellent communication skills.3-5 years of Help Desk experience in an Enterprise level environment.Microsoft MTA Windows Operating System Fundamentals Certification.
Additional Skills & Qualifications
Must Have Technical Skills:
Strong technical aptitude and ability to research and solve complex issues independently.Ability to apply troubleshooting techniques to quickly resolve server hardware and software errors/problems.Extensive knowledge of data processing, hardware platforms, and enterprise software applications.Strong working knowledge skills with Microsoft Office Products & Remedy Ticket System.Preferred Technical Skills:
Technical experience with networking, databases, web development and user support.Skills with progressive experience administering enterprise applications.Non-Technical Skills:
Experience in the development and implementation of standards, procedures and guidelines to support operational processes.A results-oriented individual who thrives working in a fast-paced environment.Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-all environment with changing priorities.Great communication and interpersonal skills.Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions.Aptitude to address negative situations, and resolve them in a positive manner.WORKING CONDITIONS:
Standard office environment, occasional work in a data center.
Strength Demands:Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
Stand or SitWalkRepetitive MotionUse Hands / Fingers to Handle or FeelStoop, Kneel, Crouch, or CrawlTalk or HearSeePush or PullClimb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)***
Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense.
Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our “Listen. Think. Innovate.” philosophy.
At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual\u0027s race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.
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