Job Title: Service Desk Analyst, Mid (1st Shift 7:00 am - 3:30 pm)
Posted by: CACI International on Feb 26, 2019
Location:
National Harbor , MDJob Description:
Duties and Responsibilities:
Mid-level Service Analyst will support 1st Shift, 7am-3:30pm Mon-FriDemonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and supportDemonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problemsUtilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting
Minimum Qualifications:Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 8.1 and Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla FirefoxExperience with patch management software (e.g., SCCM)Experience installing, upgrading, and removing softwareExperience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).Advanced experience with Active Directory management & administrationKnowledgeable of Problem Management best practice and processesAbility to obtain DHS EOD
Desired Qualifications:
COMPTIA A+, or Network+, or Security+ Certification
MCP Certification
ITIL v3 certification
HDI Certification
Knowledgeable of Configuration Change Management best practices
EDUCATION & EXPERIENCE:
Bachelor's degree (or equivalent) minimum of 5 years of related technical help desk experience
Job Location
US-National Harbor-MD-MARYLAND SUBURBAN
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
Pay Rate:
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About CACI International Inc
Company Overview and BIO: CACI International Inc provides the professional services and IT solutions needed to prevail in today’s defense, intelligence, homeland security and federal civilian government arenas. We deliver enterprise IT and network services; data, information, and knowledge management services; business system solutions; logistics and material readiness; C4ISR integration services; cyber security, information assurance, and information operations; integrated security and intelligence solutions; and program management and SETA support services. CACI services and solutions help our federal clients provide for national security, improve communications and collaboration, secure the integrity of information systems and networks, enhance data collection and analysis, and increase efficiency and mission effectiveness. We add value to our clients’ operations, increase their skills and capabilities, and enhance their missions. CACI is a member of the Fortune 1000 Largest Companies and the Russell 2000 index. CACI provides dynamic careers for approximately 12,300 employees working in over 120 offices in the U.S. and Europe. CACI is the IT provider for a networked world. Visit CACI on the web at www.caci.com and www.asymmetricthreat.net.