Job Title: Information Technology Specialist
Posted by: U.S. Customs and Border Protection on Sep 27, 2023
Location:
Yuma , AZJob Description:
This position is with the Office of Information and Technology (OIT), within U.S. Customs and Border Protection (CBP), at the West Region Field Support Directorate located in Yuma, AZ.
If selected, you will use your expertise in information technology principles, concepts, and methods to support information technology systems and services. You will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability.
NOTE: This employment opportunity is available to current Federal employees with competitive status; individuals who are eligible under the Veterans Employment Opportunity Act (VEOA); individuals who are eligible under a noncompetitive special hiring authority, such as the one for individuals with disabilities.
Typical duties include:
• Diagnosing and resolving problems in response to customer reported incidents.
• Researching, evaluating, and providing feedback on problematic trends and patterns to support customer support requirements.
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required.
• Installing, configuring, integrating, troubleshooting, optimizing, and maintaining customer hardware and software to maximize system availability and monitors network performance.
• Ensuring application of information security/information assurance policies, principles, and practices.
Customs & Border Protection (CBP): Securing America's Borders
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
Discover a challenging and rewarding career with U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders.
At CBP, we:
• Secure and facilitate trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws.
• Screen passengers, vehicles, and shipments entering our country.
• Seize illegal narcotics, vehicles, agricultural products, and prohibited goods.
• Prevent unauthorized entry into the country.
• Rescue individuals who fall into dangerous conditions traversing our border.
CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers.
Salary and Benefits
This position starts at a salary of $57,118.00 (GS-09, Step 1) to $89,835.00 (GS-11, Step 10) with promotion potential to $107,680.00 (GS-12 Step 10).
Employees receive the full package of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional 401(k) offering.
Qualifications–This position will be filled at either the GS-9 or GS-11 grade level, as described below and depending upon the qualifications of the applicants.
Note: There is both a basic requirement and an education substitution (see below) for experience allowed for both the GS-9 and GS-11 grade levels.
Basic Requirement: Applicants for BOTH the GS-9 and GS-11 grade levels must have IT-related experience demonstrating each of these four competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.
Experience for GS-9: You qualify for the GS-09 grade level if you possess one (1) year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
• Testing, installing, configuring, and maintaining networks including hardware, middleware, and software to ensure conformance to national standards consulting.
• Ensuring security assurance policies and principles are adhered to.
• Developing and administering local databases.
Experience for GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
• Analyzing, planning, integrating, and configuring network systems hardware
• Diagnosing and resolving network problems, hardware/software interface and interoperability problems
• Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting
• Evaluating new hardware and software technologies for potential inclusion into the enterprise
Education Substitution: GS-09: Successful completion of a master's or equivalent graduate degree, or two (2) full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
Education Substitution: GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. See degree programs listed above.
NOTES: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Be sure to review the entirety of the official Job Opportunity Announcement (JOA) on USAJOBS.gov, the federal government’s official employment site.
How to Apply
Click this site’s APPLY link to access the official JOA on USAJOBS.gov, the federal government’s official employment site. You will learn exactly how to submit your application package, including your resume, which must explicitly indicate how you meet the above Specialized Experience and/or Education Requirements, otherwise you will be found ineligible.
The closing date for this employment opportunity is October 3, 2023.
NOTE: This employment opportunity is available to current Federal employees with competitive status; individuals who are eligible under the Veterans Employment Opportunity Act (VEOA); individuals who are eligible under a noncompetitive special hiring authority, such as the one for individuals with disabilities.
Interested in other career opportunities with CBP? Visit www.cbp.gov/careers and check the CBP calendar at www.cbp.gov/cbp-events-calendar frequently for upcoming informational webinars, in-person recruiter events, and virtual career events.
If selected, you will use your expertise in information technology principles, concepts, and methods to support information technology systems and services. You will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability.
NOTE: This employment opportunity is available to current Federal employees with competitive status; individuals who are eligible under the Veterans Employment Opportunity Act (VEOA); individuals who are eligible under a noncompetitive special hiring authority, such as the one for individuals with disabilities.
Typical duties include:
• Diagnosing and resolving problems in response to customer reported incidents.
• Researching, evaluating, and providing feedback on problematic trends and patterns to support customer support requirements.
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required.
• Installing, configuring, integrating, troubleshooting, optimizing, and maintaining customer hardware and software to maximize system availability and monitors network performance.
• Ensuring application of information security/information assurance policies, principles, and practices.
Customs & Border Protection (CBP): Securing America's Borders
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
Discover a challenging and rewarding career with U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders.
At CBP, we:
• Secure and facilitate trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws.
• Screen passengers, vehicles, and shipments entering our country.
• Seize illegal narcotics, vehicles, agricultural products, and prohibited goods.
• Prevent unauthorized entry into the country.
• Rescue individuals who fall into dangerous conditions traversing our border.
CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers.
Salary and Benefits
This position starts at a salary of $57,118.00 (GS-09, Step 1) to $89,835.00 (GS-11, Step 10) with promotion potential to $107,680.00 (GS-12 Step 10).
Employees receive the full package of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional 401(k) offering.
Qualifications–This position will be filled at either the GS-9 or GS-11 grade level, as described below and depending upon the qualifications of the applicants.
Note: There is both a basic requirement and an education substitution (see below) for experience allowed for both the GS-9 and GS-11 grade levels.
Basic Requirement: Applicants for BOTH the GS-9 and GS-11 grade levels must have IT-related experience demonstrating each of these four competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.
Experience for GS-9: You qualify for the GS-09 grade level if you possess one (1) year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
• Testing, installing, configuring, and maintaining networks including hardware, middleware, and software to ensure conformance to national standards consulting.
• Ensuring security assurance policies and principles are adhered to.
• Developing and administering local databases.
Experience for GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
• Analyzing, planning, integrating, and configuring network systems hardware
• Diagnosing and resolving network problems, hardware/software interface and interoperability problems
• Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting
• Evaluating new hardware and software technologies for potential inclusion into the enterprise
Education Substitution: GS-09: Successful completion of a master's or equivalent graduate degree, or two (2) full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
Education Substitution: GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. See degree programs listed above.
NOTES: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Be sure to review the entirety of the official Job Opportunity Announcement (JOA) on USAJOBS.gov, the federal government’s official employment site.
How to Apply
Click this site’s APPLY link to access the official JOA on USAJOBS.gov, the federal government’s official employment site. You will learn exactly how to submit your application package, including your resume, which must explicitly indicate how you meet the above Specialized Experience and/or Education Requirements, otherwise you will be found ineligible.
The closing date for this employment opportunity is October 3, 2023.
NOTE: This employment opportunity is available to current Federal employees with competitive status; individuals who are eligible under the Veterans Employment Opportunity Act (VEOA); individuals who are eligible under a noncompetitive special hiring authority, such as the one for individuals with disabilities.
Interested in other career opportunities with CBP? Visit www.cbp.gov/careers and check the CBP calendar at www.cbp.gov/cbp-events-calendar frequently for upcoming informational webinars, in-person recruiter events, and virtual career events.
Education Level:
Bachelors degree or higher
Pay Rate:
$60,000 to $80,000
HR. Website URL:
https://www.cbp.gov/careers
Security Clearance:
None
Travel Requirements:
Light
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About U.S. Customs and Border Protection
With more than 60,000 employees, U.S. Customs and Border Protection, CBP, is one of the world's largest law enforcement organizations and is charged with keeping terrorists and their weapons out of the U.S. while facilitating lawful international travel and trade. As the United States’ first unified border entity, CBP takes a comprehensive approach to border management and control, combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity. CBP makes a difference for America. For every person and every mile of it. We're not united only by uniform, but a shared mission to protect our country - guarding borders at the frontlines and ensuring legitimate trade and travel.
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