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Posted by: Foley Cat on May 26, 2023


Northern Territory , 0

Job Description:

Work In Process Services Managers - Northern Territory, Southern Territory, Power Systems

Department: Machinery Service


• Work with senior leadership to develop and implement the work order management strategic and tactical plan.
• Train, develop, and motivate staff to meet the requirements of work order management strategy.
• Identify and establish performance goals for the team to include those associated with the Service Excellence Program.
• Identify and research problematic areas and work with team leader to develop and implement new tools and processes for the work order management initiative.
• Provide process mapping, data, and data analysis to support business solutions for the work order management initiative.
• Measure and improve performance goals for the service operations team by establishing lead measures for each department and their last day of labor to invoice.
• Work closely and continuously communicate with Foley's product support representatives and service management teams to improve the billing process.
• Drive and lead the billing process improvements to achieve same-day billing while increasing customer satisfaction.
• Cooperate with internal clients in other work centers to build high levels of cross-departmental teamwork and support.
• Travel to other Foley locations within the region or territory.

Recommended Qualifications

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Minimum 3 to 5 years of related work experience in service operations and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Tactical planning, analytical, and problem-solving capabilities.
• Excellent written and verbal communication, with the ability to present information clearly.
• Proficient with MS Applications and able to quickly learn new technology.

Due to the large volume of resumes we receive, we do not acknowledge receipt of resumes and we are unable to give status updates. If you are selected for an interview, a member of our recruiting staff will contact you. In the event that you are not contacted within a 3 to 4 week period, it is likely that we are pursuing other candidates. We encourage you to return to this website on a regular basis in the event that another position is of interest to you.

Equal Opportunity Employer

Foley,Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.

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About Foley Cat

The Foley name initially was known as a leader of automobile dealerships in Newark, but in 1957 Foley become a Cat® tractor dealer, changing the direction of Foley’s future. Their headquarters today is in Piscataway, NJ, and covers New Jersey, Southeastern Pennsylvania, and Northern Delaware Regions. The company has spanned three generations of the Foley Family. Jamie Foley is CEO, Ryan Foley is President, and Kim Foley is Chairman of the Board of Foley, Inc., and Marine Corps 1967-1971. Our vision is to “Create customer experiences that create customers for life,” and we believe in and strive to achieve our vision by adhering to our company values of trust, communication, relationships, mutual respect, and astonishment, every day. Foley’s divisions provide a diversified line of products, rentals and services to support our wide range of customer needs. The Machinery Division offers the full line of Cat Construction Products, consisting of over 300 machines. Foley Rents offers short term rentals, long term rentals and rent-to-own agreements. Power Systems provides emergency and prime power generator sets, power generation rentals, temperature control rentals, compressed air rentals, marine engines, and industrial engines. The On Highway Division’s capabilities includes services from basic oil changes to major overhauls, and our factory-trained technicians provide expert and reliable service whether it is for Cat or non-Cat truck engines. Foley offers product support capabilities for every division which includes all service and parts availability for all product types. We offer a competitive salary, outstanding benefits and the potential for advancement. Visit http://www.foleyinc.com/about-foley/careers for more information about our career opportunities.

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