Posted by: LexisNexis on Jan 12, 2023
Durban, South Africa
Job Discipline Description Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus | Identifies, develops and typically closes new sales opportunities | Creates demand for the organization's products and services by raising their profile with customers | Achieves revenue targets by increasing revenue spend per account | May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies | Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of Disciplines General Profile Manages and is accountable for the performance of: a small team of professional associates, or supervisors of business support / operation roles Decisions are guided by policies, resources and business plan; receives moderate guidance from manager Manages a generally homogeneous team; adapts plans and sets priorities to meet service and/or operational challenges Responsible for setting employee objectives, conducting performance reviews and making pay recommendations Recommended Skills Functional Knowledge: Requires in-depth conceptual and practical knowledge in own areas and knowledge of other areas Business Expertise: Understands how own area contributes to the achievement of objectives and has understanding of industry best practice Leadership: Sets employee performance objectives, conducts performance reviews and recommends pay actions Problem Solving: Identifies and resolves moderately complex business problems based on the analysis of information Impact: Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline Interpersonal Skills: Guides, influences and persuades others internally in other business areas or externally with customers or agencies
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact firstname.lastname@example.org or if you are based in the US you may also contact us on 1.855.833.5120.
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