Job Title: Commercial Customer Service Representative

Overview
Fueling business. Powering progress.
Originally founded in 1930, SC Fuels is one of the oldest and largest petroleum distributors in the United States. Serving more than 11,000 customers annually, ranging from small family-owned businesses to Fortune 500 companies, we deliver gasoline, diesel fuel, alternative fuels and other petroleum products and related services in over 15 western states at the most competitive prices. Our leadership also extends to fleet card services with a fueling network of over 230,000 cardlock sites, truck stops and retail stations nationwide.

OVERVIEW:
The Customer Service Representative's primary focus is to assist customers and sales staff place fuel and oil orders, working with dispatch and with the credit department as necessary to coordinate delivery. Additional tasks include order entry, fielding customer questions on product information, account and order status, researching delivery delays and managing back-orders due to inventory shortages.

Base Compensation for this role is $20.00 - 22.00 per hour, DOE.

Benefits offered

Medical
Dental
Vision
Life Insurance
Paid Time Off
401K with company match
Fuel discount program
Wellness Programs
Employee Discount Programs
Recognition Programs
Education Assistance & more!

Responsibilities

Answer calls, emails and faxes from customers and/or sales staff placing orders.
Work with operations to ensure deliveries meet customer needs & time-lines.
Answer basic customer questions regarding products, including pack sizes, availability & pricing.
Input orders into billing system & dispatch module.
Assist customers & salespeople with information requests including sales orders, invoices, product data sheets and safety data sheets.
Assist salespeople managing high profile/high volume accounts.
Provide instruction to salespeople on basic DM2 navigation.
Train new customer service representatives
Research sales order delivery delays.
Manage back-orders due to inventory shortages.

Qualifications

High school diploma or equivalent
Minimum of 3-4 years customer service experience
Knowledge & experience working in relevant computer applications - Microsoft Word, Excel, Outlook, Skybitz, DM2
Ability to type 40+ wpm

PHYSICAL DEMANDS:
Ability to lift boxes weighing up to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SC Fuels is an equal opportunity employer. EOE/AA/M/F/Vets/Disabled