Job Title: Customer Service Manager

About the company:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

Description

Summary:

Manages all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Manage customer expectations (KPI, service levels) Oversee office functions internal / external Support operations Understand job duties and serve as back up for other positions Support staff as needed Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Position is full time and on-site.
Supervisory Responsibilities
This job has supervisory responsibilities.

Education and/or Experience
Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience. Should be familiar with a variety of the field's concepts, practices, and procedures.

We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you are interested in applying for employment with Performance Team- A Maersk Company in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the Human Resources Department by calling 844-447-7878 or emailing hr.support@performanceteam.net. Determination on requests for reasonable accommodation are made on a case-by-case basis.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.