Job Title: Banking Center Manager
Posted by: Central Valley Community Bank on Nov 10, 2022
Location:
Modesto , CAJob Description:
Job Summary and Scope of Responsibility: Direct and manage a branch services team to ensure exceptional client satisfaction and retention, compliance with all applicable operational policies and procedures, and performance alignment with assigned targets and objectives.
Essential Functions: With or without reasonable accommodation must be able to perform all essential job functions as described below.
Lead and manage the selection, training, development and performance of the banking center team. Conduct periodic evaluations of staffing assignments to ensure efficient coverage for client and operational requirements.
Establish and reinforce communication and monitoring protocols to ensure the prompt and accurate execution of branch operations activities in compliance with established policies, procedures and processes. Conduct routine assessments to identify deficiencies and areas of risk. Develop and implement appropriate solutions.
Conduct periodic evaluations of team knowledge, skills and performance to identify opportunities and deficiencies. Lead the implementation of appropriate training, development, recognition and monitoring activities.
Develop and implement strategies that support the Bank’s objective to provide an exceptional client experience. Research and facilitate the resolution of escalated client service or transaction issues. Provide guidance to subordinate staff to promote independent judgment and prompt resolutions.
Implement appropriate processes to encourage and support the achievement of assigned branch goals and targets. Monitor and document sales activities to determine if established performance thresholds are being met. Provide training and coaching, as necessary.
Participate in activities and events that help to promote the Bank and provide opportunities for new business relationships. Identify and participate in events that support the Bank’s mission to provide education and services to all communities in our service area, as required by CRA.
Essential Functions: With or without reasonable accommodation must be able to perform all essential job functions as described below.
Lead and manage the selection, training, development and performance of the banking center team. Conduct periodic evaluations of staffing assignments to ensure efficient coverage for client and operational requirements.
Establish and reinforce communication and monitoring protocols to ensure the prompt and accurate execution of branch operations activities in compliance with established policies, procedures and processes. Conduct routine assessments to identify deficiencies and areas of risk. Develop and implement appropriate solutions.
Conduct periodic evaluations of team knowledge, skills and performance to identify opportunities and deficiencies. Lead the implementation of appropriate training, development, recognition and monitoring activities.
Develop and implement strategies that support the Bank’s objective to provide an exceptional client experience. Research and facilitate the resolution of escalated client service or transaction issues. Provide guidance to subordinate staff to promote independent judgment and prompt resolutions.
Implement appropriate processes to encourage and support the achievement of assigned branch goals and targets. Monitor and document sales activities to determine if established performance thresholds are being met. Provide training and coaching, as necessary.
Participate in activities and events that help to promote the Bank and provide opportunities for new business relationships. Identify and participate in events that support the Bank’s mission to provide education and services to all communities in our service area, as required by CRA.
Education Level:
High school or ged
Pay Rate:
Commensurate with experience
HR. Website URL:
https://www.cvcb.com/about-us/careers
Security Clearance:
None
Travel Requirements:
None
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About Central Valley Community Bank
Central Valley Community Bank distinguishes itself from other financial institutions through its nearly four-decade track record of strength, security, client advocacy and the values that have guided the Bank since its opening. The Bank’s unique brand of personalized service has strategically grown throughout California’s San Joaquin Valley and Greater Sacramento Region. The Bank continues to focus on personalized service, customer referrals and employee satisfaction. Central Valley Community Bank’s strong foundation, concern for its team and training opportunities at all levels has afforded the ongoing addition and retention of high-quality employees.
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