Posted by: KeyLogic Systems on Jul 21, 2022
Location:
Alexandria , VA
Job Description:
Windows Support Technician
Summary: On-Site at Alexandria, Virginia 2 full-time positions excellent benefits and 401k entry-level 38k-42k
The selected candidate will prepare hardware to start the testing process by deploying the requested images and installing the requested software and all prerequisites/dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.
Required Experience:
• Experience imaging workstations via Pre-boot Execution Environment (PXE)
• Experience deploying hardware
• Experience installing and troubleshooting the installation of software via various methods
• Knowledge of workstation and laptop components
• Experience with Windows 7 and Windows 10
• Experience troubleshooting Operating System-related issues
• USB technology and how it is used in HW, such as a PC, laptop, or other devices
• IP issues for workstations/switches such as static versus DHCP assignment
• Experience with Network Access Control (NAC)
• Experience tracking work in ticketing systems, such as BMC Remedy
• Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required
• Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
Desired Experience:
• Experience utilizing System Center Configuration Manager (SCCM) or other deployment tools
• Experience imaging workstations using a deployment tool, such as SCCM or MDT
• Experience in creating and moving computer objects in Active directory or Quest Active Roles.
Job Duties:
• Designate and assign hardware to a specific test case
• Image hardware with specified baselines
• Install software to be tested, along with any prerequisites or dependencies
• Verify that software has been successfully installed via instructions provided from developers
• Troubleshoot all imaging/software/hardware-related issues
• Communicate with various support teams as needed to prepare test cases
• Prioritizes tasks appropriately
• Create new and update existing documentation detailing procedures and processes
• Maintain a professional manner when dealing with users, clients, colleagues and managers
• Willing to take on new responsibilities to meet changing business demands
• Attention to detail when performing job functions
• Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems
• Strong written/verbal communication skills, critical thinking, problem-solving and troubleshooting skills
• Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
Certifications:
• Desired: Technical certifications (A+, Network+, Microsoft Windows 7, Windows 10 Certifications, or similar)
Education & Special Training:
Bachelor’s degree in a technical field is preferred. ( not required )
Education Level:
High school or ged
Pay Rate:
$20,000 to $40,000
Travel Requirements:
None