Job Title: NOC Technician

Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

Responsibilities
Seeking a NOC Technician with excellent proactive troubleshooting skills, to join an established Operation and Support team.

The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at White Oak (10903 New Hampshire Ave, Silver Spring, MD) and White Flint (11601 Landsdown Street, North Bethesda, MD) locations Monitor systems, applications including high and low level network wide performance monitoring Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS Provide and conduct Incident Management methodologies Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews Act of single point of information exchange between numerous groups

Must be US citizen
Must be available to work any shift

This is not a remote position and requires the candidate to be on the customer site.

Qualifications
Requires 2 to 5 years with BS/BA or 0 to 2 years with MS/MA/MBA or 8 to 10 years with no degree.

TECHNICAL: Use and understanding of scripts to perform start/stop and new deployments of server sets and database configurations Cisco networking skills required Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment Tools: SolarWinds, ISX, Putty, Spectrum Intermediate level Windows and network operations skills Basic MS Office and web browser skills Intermediate level Internet knowledge
PEOPLE: Customer service focus - calm, professional and customer oriented communication Advanced English language telephone skills for problem resolution Advanced level English grammar skills for documentation maintenance
PROCESS: Must demonstrate assertive problem determination skills Strong troubleshooting and quality assurance skills desired Ability to work well in a fast-paced environment Ability to concurrently manage multiple tasks