Job Title: Client Services Representative
Posted by: LifeNet Health on Oct 18, 2021
Location:
Virginia Beach , VAJob Description:
Description
Client Services Representative
Location: Virginia Beach, VA
Department: Global Client Services
Job Type: Full-Time
Shift: Mon-Fri 11:15AM-8PM; Essential Personnel
We are on a mission to Save Lives, Restore Health, and Give Hope. Do you have the passion that drives our mission?
LifeNet Health is the largest nonprofit organ procurement organization and tissue bank in the United States; as well as a leader in the field of bio-implants and regenerative medicine. We're looking for dedicated team members who value safety, quality, innovation, and service to support our goal in improving the quality of human life through organ and tissue donation.
How you will contribute to LifeNet Health's success:
As the Client Services Representative you will answer orders or product inquiries, general billing questions, procedures, policies and available services. Serve as liaison for Marketing and Sales to our LifeNet Health, SWAI and international customers. Provide exemplary service support for all calls and orders received in Client Services. Receive and process orders for allograft tissue. Provide professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.
This role is critical to the LifeNet Health mission because it is responsible for taking orders for our lifesaving and health restoring allografts for patients both in the United States and around the globe.
What you'll do:
Receive and accurately process all orders for allograft tissue. Provide customer support to all internal and external clients in relation to their accounts and orders. Authorize and coordinate tissue returns. Handle and resolve problems or situations effectively and document customer complaints. Provide customer support to implanting physicians, hospital professionals and recipients. Interact with the accounting department regarding client billing inquiries. Maintain a current working knowledge of tissue banking principles as well as LifeNet Health's & SWAI
partners and products.
What you'll bring (Minimum Requirements):
High School or GED1 year Customer service experience dealing with customers in a call center department , customer service department or an allied health organization
These would be nice too (Knowledge Skills and Abilities):
Proficient in Microsoft Office Ability to relay relevant information either by verbal or written expression
Why work at LifeNet Health?
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.
403(b) and Pension PlanMedical, dental, and vision coverageCorporate sponsored events (Chili Cook-Off, 5K, Celebration of Life Gala, and many more!)Work-life balance with generous paid time offTuition reimbursementPersonal career and skill development opportunitiesWellness ProgramFood Truck Thursday (at participating locations)Employee Assistance Program (EAP)Dedicated and passionate co-workers
We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Client Services Representative
Location: Virginia Beach, VA
Department: Global Client Services
Job Type: Full-Time
Shift: Mon-Fri 11:15AM-8PM; Essential Personnel
We are on a mission to Save Lives, Restore Health, and Give Hope. Do you have the passion that drives our mission?
LifeNet Health is the largest nonprofit organ procurement organization and tissue bank in the United States; as well as a leader in the field of bio-implants and regenerative medicine. We're looking for dedicated team members who value safety, quality, innovation, and service to support our goal in improving the quality of human life through organ and tissue donation.
How you will contribute to LifeNet Health's success:
As the Client Services Representative you will answer orders or product inquiries, general billing questions, procedures, policies and available services. Serve as liaison for Marketing and Sales to our LifeNet Health, SWAI and international customers. Provide exemplary service support for all calls and orders received in Client Services. Receive and process orders for allograft tissue. Provide professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.
This role is critical to the LifeNet Health mission because it is responsible for taking orders for our lifesaving and health restoring allografts for patients both in the United States and around the globe.
What you'll do:
Receive and accurately process all orders for allograft tissue. Provide customer support to all internal and external clients in relation to their accounts and orders. Authorize and coordinate tissue returns. Handle and resolve problems or situations effectively and document customer complaints. Provide customer support to implanting physicians, hospital professionals and recipients. Interact with the accounting department regarding client billing inquiries. Maintain a current working knowledge of tissue banking principles as well as LifeNet Health's & SWAI
partners and products.
What you'll bring (Minimum Requirements):
High School or GED1 year Customer service experience dealing with customers in a call center department , customer service department or an allied health organization
These would be nice too (Knowledge Skills and Abilities):
Proficient in Microsoft Office Ability to relay relevant information either by verbal or written expression
Why work at LifeNet Health?
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.
403(b) and Pension PlanMedical, dental, and vision coverageCorporate sponsored events (Chili Cook-Off, 5K, Celebration of Life Gala, and many more!)Work-life balance with generous paid time offTuition reimbursementPersonal career and skill development opportunitiesWellness ProgramFood Truck Thursday (at participating locations)Employee Assistance Program (EAP)Dedicated and passionate co-workers
We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Pay Rate:
Unspecified
HR. Website URL:
https://jobs.jobvite.com/lifenethealth/search?l=&c=
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About LifeNet Health
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue bank in the United States, as well as a leading innovator in transplantation research and regenerative medicine. LifeNet holds the longest running current accreditation by the American Association of Tissue Banks (AATB). Its goal is to improve the quality of human life through the provision of organs and tissues for transplantation, as well as innovation in the fields of bio-implants and regenerative medicine, and to serve the community with educational and support services that enhance the donation process.
Please visit this employer's Public Profile to see more jobs offered by LifeNet Health