Job Title: Associate Customer Technology Support Rep
Posted by: McKesson Corporation on Oct 06, 2021
Location:
Irving , TX 75039Job Description:
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.
Current Need
We are searching for a Customer Technology Support Representative in Irving, TX to join our team!
Position Description
McKesson Medical-Surgical's Customer Technology Support team is looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology. This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.
Key Responsibilities:
Our proprietary product offerings include:
SupplyManager ecommerce ordering system
ORBITS suite of inventory and charge management products, including barcode scanning technologies.
As well as various other company products currently in the environment or yet to come.
The person in this role would be considered the knowledge expert on these services, offering support as well as assisting to resolve simple connectivity and web-based issues. The support team operates Monday through Friday, from 7AM-7PM ST.
We are currently hiring for our 10:30AM-7:00PM CST shift, with potential to move to an earlier shift as staffing allows.
Minimum Requirements
0-1 years of experience. May have vocational qualification.
Critical Skills
Intermediate experience with MS Office (Word, Excel)
History of escalation/ticketing system experience
Additional Knowledge and Skills
Customer Service included instruction of users and coordination of resources needed to support/resolve
Active Listening and Comprehension – Hearing and understanding the true issues behind the customer interaction.
Critical Thinking and Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Computer Technology – Better then general knowledge of Word and excel related suites. (documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting. A+ and/or related certifications are useful but not required.
Education
Bachelor's degree or equivalent experience
Physical Requirements
General Office Demands
Must be authorized to work in the US. Sponsorship is not available for this position.
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.
Current Need
We are searching for a Customer Technology Support Representative in Irving, TX to join our team!
Position Description
McKesson Medical-Surgical's Customer Technology Support team is looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology. This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.
Key Responsibilities:
Our proprietary product offerings include:
SupplyManager ecommerce ordering system
ORBITS suite of inventory and charge management products, including barcode scanning technologies.
As well as various other company products currently in the environment or yet to come.
The person in this role would be considered the knowledge expert on these services, offering support as well as assisting to resolve simple connectivity and web-based issues. The support team operates Monday through Friday, from 7AM-7PM ST.
We are currently hiring for our 10:30AM-7:00PM CST shift, with potential to move to an earlier shift as staffing allows.
Minimum Requirements
0-1 years of experience. May have vocational qualification.
Critical Skills
Intermediate experience with MS Office (Word, Excel)
History of escalation/ticketing system experience
Additional Knowledge and Skills
Customer Service included instruction of users and coordination of resources needed to support/resolve
Active Listening and Comprehension – Hearing and understanding the true issues behind the customer interaction.
Critical Thinking and Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Computer Technology – Better then general knowledge of Word and excel related suites. (documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting. A+ and/or related certifications are useful but not required.
Education
Bachelor's degree or equivalent experience
Physical Requirements
General Office Demands
Must be authorized to work in the US. Sponsorship is not available for this position.
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Education Level:
High school or ged
Pay Rate:
Commensurate with experience
Security Clearance:
None
Travel Requirements:
None
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About McKesson Corporation
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.
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