Job Title: Technical Support Specialist
Posted by: Capstone Corporation on Jun 07, 2021
Location:
Millington , TNJob Description:
Capstone is seeking a Technical Support Specialist in support of Commander, Navy Recruiting Command (CNRC), located in Millington, Tennessee.
Responsibilities
Performs Video Teleconference (VTC) capabilities as well as NMCI Operations via the NMCI Enterprise Tool (NET). Provides customer service support to flag officer staff and senior officers. Troubleshoots problems such as joining, conducting, and participating in phone conference and VTC meetings. Identifies, analyzes, and resolves hardware problems such as installing cable systems, connecting, and integrating technology devices, equipment and system testing, user documentation and training. Performs system integrity and connectivity tests to ensure system availability. Maintains a daily schedule for VTC and telephone meetings. Utilizes Microsoft Outlook. Performs system administrative duties within Salesforce or SharePoint. Provides support for the research, analysis, design, development, documentation, testing, and deployment of network modifications. Ensures scheduled preventive maintenance is performed in compliance with equipment technical manuals and manufacturer's specifications and dependent on individual task orders. Performs and maintains equipment inventory, track, and analyze maintenance service requirements and develop a maintenance plan that incorporates cost, schedule, risk, and performance requirements. Communicates with cross-functional teams to engineer cost-effective, architecturally compatible solutions to meet training mission goals and objectives.
Basic Qualifications
Minimum education and experience:
High School Degree. Three (3) years of related experience in IT operational support (such as electronic documentation, system administration, network administration, or database administration).Minimum Qualifications:
Demonstrated knowledge of Video Teleconference (VTC) technology and equipment. Experience with the NMCI Enterprise Tool (NET). Skilled in providing customer service by troubleshooting customer issues and answering questions. Proficient understanding of Microsoft Office products.Clearance:
DOD Secret clearance.
EEO statement
EOE minority/female/disability/veteran
Preferred Qualifications (Text Only)
- Polycom VTC experience. - Crestron, Extron commercial AV control systems exposure. - Navy "A" School for IT, ET, CT.
Pay Rate:
HR. Website URL:
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About Client Solution Architects (CSA)
CSA is committed to achieving goals that extend beyond the traditional measures of corporate performance in order to “Do Great Things”. Embracing a broader concept of corporate social responsibility within our business model and introducing Guidance Consulting as central to our operating principles, CSA will relentlessly focus on the alignment between the measures of success of our people, our clients and society. We will generate greater efficiencies and cost savings for our clients, resulting in increased competitiveness and improving society’s welfare, preserving our standard of living for current and future generations. Consistent with our mission to redefine value and accountability, Guidance Consulting introduces a new business model for the industry that promotes socially responsible behavior by focusing on the productivity of our workforce. Applying these principles, CSA will enable our employees to “Do Great Things” for each other, our clients, and future generations, and in so doing realize greater opportunity for CSA.