Job Title: Customer Service Representative - (425)

THIS POSITION REQUIRES AN ACTIVE SECRET CLEARANCE
CoSolutions, Inc. is actively hiring Customer Service Representatives in Millington, TN.
Candidates will provide Tier 1 support for Sailors, Recruits, Navy Families, Reservists, Retirees, Veterans, and the general public.The Contact Center serves as the one-stop shop for entry into Manpower, Personnel, Training, and Education (MPT&E)'s complex environment for personnel services worldwide. The Contact Centers addresses issues, and answersquestions while providingself-help access in a user-friendly environment. This effort is designed to enhance the Service Member experience by leveraging people, processes, and technology in a knowledge-rich environment to maximize available information through multiple contact channels while minimizing the volume of phone calls requiring agent-directed support.
Responsibilities:
CSR is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels CSR responds to customers using the customer's preferred method of communication and does so in a courteous and timely manner The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests CSR enters applicable supporting information into systems and web forms on an application via computer Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken regarding customers' service requests All transactions must be conducted accurately, courteously, and in a timely manner

Requirements
EXPERIENCE & EDUCATION
Four (4) years of experience, OR Three (3) years with associates degree, OR Two (2) years with bachelor's degree Experience in customer service and responding to requests for information Contact center experience preferred Clearance : DoD Secret (Interim or higher)
Education: High School Diploma (minimum) orAssociates degree (preferred)
Certifications: None
Physical Requirements:
Ability to sit for extended periods of time Ability to stand for extended periods of time Ability to walk to various locations as needed Ability to bend and navigate to perform assigned duties Ability to lift light to moderate equipment as needed for job #Monster

Travel
Negligible

CoSolutions, Inc. ( www.cosolutions.com ) is an SBA-certified Woman Owned Small Business (WOSB) ranked for the second year in a row as one of the 20 Most Promising IT Service Management Solution Providers. CoSolutions provides tailor-made and efficient solutions for mission-critical enterprise IT service management, enterprise service desk support, cybersecurity and cyber IT, data center operations, applications development and program management for both Federal and Commercial customers. As one of the fastest growing technical services firms in the federal contracting marketplace, CoSolutions' seasoned team embraces its deep roots in the industry to ensure the highest quality service and support is brought to their clientele.
CoSolutions is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Please click here to accessthe EEO is the Law poster and supplement .