Job Title: Desktop Support Technician - (504)

CoSolutions, Inc. is looking to hire a Desktop Support- Subject Matter ExpertinCharleston, SC.

Responsibilities:
-Maintain an unclassified and classified managed enterprise desktop deployment.
-Maintain and enforce windows active directory domain joining policies of the unclassified and classified managed enterprise desktop deployment.
-Provide Unclassified and Classified desktop hardware, software troubleshooting and repair support on laptops/desktop systems that were purchased by the government and are under warranty.
-Provide Unclassified and Classified desktop troubleshooting and repair support on laptops and desktops when as part of command incident response actions.
-Support and troubleshoot current and new DoD mandated compliance software as determined by the Government on laptops and desktops including, but not limited to: (1) Host Based Security System /Endpoint Security Solutions(HBSS/A. ESS) point products (2) BitLocker (3) SELinux compliance checker (4) AV (Linux, OSX, and Windows) (5) CAC middleware
-Troubleshoot client side applications issues affected by compliance software and other patches that may have affected the system.
-Use DoN Remedy ticketing software and be able to processes, monitor, generate and respond to trouble tickets within with an objective goal of four hours of a technician actively working on a ticket. Metrics collected on this operation may modify this objective.
-Provide real-time analysis and reporting on issues and trends that arise during operations to Government leadership.
-Provide as-needed support in client workspaces throughout Systems Center campuses.
-Perform security and Information Assurance Vulnerability (IAV) remediation on all classified and unclassified system workstations (laptops/desktops/MFD).
-Maintain and enforce active directory domain joining policies of the unclassified and classified managed enterprise desktop deployment.
-Support multiple platforms running various versions of Microsoft Windows, Linux and Apple OSX.
-Support the command Multifunctional devices (MFD Printers). Support shall include, updating system firmware, installation configurations and any issues the customers encounter which deal with adding, configuring the use of the MFD.
-Apply and implement industry technical best practices to protect the information and information systems by ensuring its availability, integrity, authentication, confidentiality, and non-repudiation.
-Provide Tier I (initial) & II (elevated) level of Technical Assistance Center (TAC) resolution related to Enterprise Network Desktop and System Administration services by conducting testing as required. Extensive troubleshooting methods to include component-by-component testing, system configuration analysis and system level analysis in order to assist customers.
-Refer unresolved complex issues to respective Tier 3 (engineering) ticket escalation teams.
-Maintain detailed logs and document all actions taken and any issues encountered before, during, and after all calls. These logs should detail any issues that may have been encountered both visible and invisible to the end users.
Provide assistance in the disposal of systems that are defective and not repairable or systems that have reached end of life. This shall be accomplished via the use of the government Material Disposal -Turn-In - Disposition - Disposal (DRMO) process.
-Maintain Configuration Control Management for the following: all existing Commercial Off-The-Shelf (COTS) and Government Off-The-Shelf (GOTS) Software; all existing Plant Equipment related to Web Support; and all existing Software (SW) and Hardware (HW) upgrades.
-Maintain a high level of security for all applications and software. This includes responding to all Information Assurance Vulnerability Alerts (IAVAs) andCNO Task Orders (CTOs) and installation and tracking of NIWC Atlantic Hardware Information Technology (IT) security alerts and patches

Requirements
Clearance: Active DoD Secret
Education:Technical Training in computing and end user desktop deployment and maintenance;
Certifications:
Active DoDD-8570 IAT Level II (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) required. CompTIA A+; Willing to achieve one of the following prior to onboarding as specified by the COR depending on role: Microsoft Certified Solutions Associate (MCSA) - Windows 10 (current version required), Apple Certified Support Professional (ACSP), Red Hat Certified Systems Administrator (RHCSA) Experience:
Minimum of eight (8) years' experience supporting enterprise wide desktop deployment including peripherals, Remedy ticketing system, Tier 1 technical support, Tier 2 technical support, multi-function devices (MFD), and telecommunications. Experience may be achieved simultaneously
Position contingent upon contract award and funding. Est. start is June 2021.


Travel
Negligible

CoSolutions, Inc. ( www.cosolutions.com ) is an SBA-certified Woman Owned Small Business (WOSB) ranked for the second year in a row as one of the 20 Most Promising IT Service Management Solution Providers. CoSolutions provides tailor-made and efficient solutions for mission-critical enterprise IT service management, enterprise service desk support, cybersecurity and cyber IT, data center operations, applications development and program management for both Federal and Commercial customers. As one of the fastest growing technical services firms in the federal contracting marketplace, CoSolutions' seasoned team embraces its deep roots in the industry to ensure the highest quality service and support is brought to their clientele.
CoSolutions is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Please click here to accessthe EEO is the Law poster and supplement .