Job Title: District Service Manager
Posted by: Cargotec on Apr 07, 2021
Location:
Brighton , COJob Description:
Join Hiab's journey - to inspire and shape the future of intelligent load handling
Purpose of the job:
The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team's resources are used effectively and that customer service agreements are fulfilled; completing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory needs.
Main tasks and responsibilities:
Lead a team of Shop & Field Technicians and a Service Coordinator. Review and approve time, manage overtime. Expense reporting and approvals. Ensure that repairs, maintenance and i nstallations are completed on-time, within budget, and according to customer requirements. Provide front-line technical support for technicians and customers. Handling service related customer complaints/Issues. Parts ordering and inventory control. Manage parts requests from technicians and customers. Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team. Manage and develop District P/L, reviewing, forecasting, budgeting. Optimize all activities to support budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards. Work with sales to manage installations. Assist Region Support Specialists with work order issues. Assist Service Coordinator with dispatching service techs. Complete building and equipment maintenance and inspections. Safety and 5S-Weekly Safety Meetings. 5S Compliance and sustaining. Customer visits and relationship development. Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs. Research and drive business opportunities within scope of strategy. Provide on-call service (24/7). Ensure optimization of technicians. Manage daily billing and contract compliance. Track invoicing, review accuracy and approvals. Performance reviews and position requirements. Recruitment and i nterviews of technicians/support staff. Request new user equipment from IT. Other duties, as assigned.
What you'll need to succeed:
Education:
High School diploma required. College degree preferred.
Working experience:
5+ years in a management role or equivalent experience preferred.
Competence and skills:
Customer oriented attitude and proven ability to develop and manage customer relationships. Business mind-set, knows and understand numbers. Ability to lead and manage team work effectively. Results and achievement driven and eager to create long term relationships. High integrity and excellent interpersonal, leadership and communication skills. Must be able to lift 60 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.
You will be part of:
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes. MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec Corporation. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com
Purpose of the job:
The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team's resources are used effectively and that customer service agreements are fulfilled; completing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory needs.
Main tasks and responsibilities:
Lead a team of Shop & Field Technicians and a Service Coordinator. Review and approve time, manage overtime. Expense reporting and approvals. Ensure that repairs, maintenance and i nstallations are completed on-time, within budget, and according to customer requirements. Provide front-line technical support for technicians and customers. Handling service related customer complaints/Issues. Parts ordering and inventory control. Manage parts requests from technicians and customers. Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team. Manage and develop District P/L, reviewing, forecasting, budgeting. Optimize all activities to support budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards. Work with sales to manage installations. Assist Region Support Specialists with work order issues. Assist Service Coordinator with dispatching service techs. Complete building and equipment maintenance and inspections. Safety and 5S-Weekly Safety Meetings. 5S Compliance and sustaining. Customer visits and relationship development. Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs. Research and drive business opportunities within scope of strategy. Provide on-call service (24/7). Ensure optimization of technicians. Manage daily billing and contract compliance. Track invoicing, review accuracy and approvals. Performance reviews and position requirements. Recruitment and i nterviews of technicians/support staff. Request new user equipment from IT. Other duties, as assigned.
What you'll need to succeed:
Education:
High School diploma required. College degree preferred.
Working experience:
5+ years in a management role or equivalent experience preferred.
Competence and skills:
Customer oriented attitude and proven ability to develop and manage customer relationships. Business mind-set, knows and understand numbers. Ability to lead and manage team work effectively. Results and achievement driven and eager to create long term relationships. High integrity and excellent interpersonal, leadership and communication skills. Must be able to lift 60 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.
You will be part of:
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes. MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec Corporation. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com
Pay Rate:
Unspecified
HR. Website URL:
https://jobs.cargotec.com/Hiab/search/?createNewAlert=false&q=&optionsFacetsDD_brand=Hiab&optionsFacetsDD_facility=&optionsFacetsDD_country=US&optionsFacetsDD_city=
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About Cargotec - Hiab
Hiab is the world's leading provider of on-road load handling equipment, intelligent services, smart and connected solutions. Its customers range from single truck owners to international fleet operators across a wide variety of industries. As the industry pioneer and with a proud 75 year history, Hiab is committed to inspire and shape the future of intelligent load handling. Hiab's class-leading load handling equipment includes HIAB, EFFER and ARGOS loader cranes, LOGLIFT and JONSERED forestry
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