Posted by: Inter-Con Security Systems on Feb 18, 2021
Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.
Inter-Con is Everywhere Security Matters.
The Security Account Manager will report to the VP of Operations. The major responsibilities of the position include, but are not limited to, the following accounting activities:
Day-to-day Contractor operations within the assigned Area include hiring, training, disciplining and terminating personnel Build, improve, and maintain relationships with client; develop & retain personnel; coordinate needed support services and solve problems to effectively run the account Meet or exceed cost-saving/efficiency & operational goals while providing exceptional customer service Maintain or oversee maintenance of weekly operating schedules and completion of payroll for personnel and provide after-hour emergency response as required Oversee onboarding and on the job training / licensing and any local requirements Track alarm violations and manage reporting on violators, cause and resolution Ensure all required reporting and contract compliance requirements are met Handle any escalated security issues or emergency situations appropriately Develop staff in both technical and professional skills Manage personnel (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.) Ensure personnel records are updated and accurate Ensure communication of policies and company announcements Meet all staffing requirements Coordinate and/or conduct site-specific on the job training, client-specific training, and annual refresher training for Contractor Personnel Develop/maintain operational procedures so that valid, site-specific operations and post orders are always available for emergency reference by the security staff Manage uniforms, equipment, supplies and vehicles utilized at the Site(s), maintaining appropriate inventories and maintenance checklists Responsible for working with client to resolve or escalate all day-to-day issues related to the Deliverables for the applicable Area, including Contractor Personnel management, staffing, SLAs, continuous improvement, communication, documentation and training
Speak, read, and write English Must be age 18 or older Four-year degree in Criminal Justice, Business Administration or related field Minimum 2 years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required. Experience in scheduling, operations or other functions of security industry a plus Must possess a valid state Guard License or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty Current state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required Outstanding verbal and written communication skills required including the ability to write effective and concise reports in neat, legible handwriting. Working knowledge of Microsoft Office software and email a considerable plus Professional, articulate; and able to use good independent judgment and discretion Ability to effectively enforce post orders, security standards, and company policies equitably and consistently Experience in hiring, developing, motivating and retaining quality staff Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone 24/7 for emergency response
Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.
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