Job Title: Desktop Support (Tier 2) Technician
Posted by: OBXtek, Inc. on Jan 13, 2021
Location:
Atlantic City , NJJob Description:
Overview
OBXtek Inc. is an established, award-winning business providing information technology and professional management services to the federal government. Our corporate growth has coincided with our investment in our employees as well as in outreach to our civilian and military community.
Responsibilities
OBXtek is looking for a Desktop Support (Tier 2) Technician to provide technical support to end users for software and/or hardware issues.
This position will involve the following over-reaching tasks:
Troubleshoot and resolve training, networking and software issues. Provide triage and resolution of escalated issues within the enterprise problem management solution to include desktop email client, instant messaging, mobile devices, files shares, user account issues, admin account management, network directories, print server issues, web application issues, network access, basic network administration, and other communications issues. Provide phone and in-person support to users in areas to include standard desktop images and applications, and COTS and GOTS applications. Serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Many of the duties include:
Utilize an industry standard ITSM ticketing tool to document and manage tickets. Schedule and administer data conversion programs. Serve as technical and functional training expert. Manage all administrator accounts from creation to deactivation Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Manage user account information to include password reset. Perform data backups and restoration of files. Perform monitoring and performance tuning. Monitor system load, response time and available storage space. Ghost/image servers and desktop computers. Maintain system configuration files. Provide user/group administration. Perform scripting to automate services and refine procedures.
Qualifications
Active SECRET security clearance
DHS Suitability required upon starting the position
One (1) + years of experience resolving software and/or hardware issues. Possesses skills utilizing an industry standard ITSM ticketing tool such as Remedy, ServiceNow or Ivanti ITSM (powered by HEAT). Possesses skills in providing Tier 2 help desk and desktop support functions. Understands how to communicate difficult/sensitive information tactfully.Education:
High School diploma
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People\u2026Our Reputation. Our people are trained professionals who enhance our customers\u2019 knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
OBXtek Inc. is an established, award-winning business providing information technology and professional management services to the federal government. Our corporate growth has coincided with our investment in our employees as well as in outreach to our civilian and military community.
Responsibilities
OBXtek is looking for a Desktop Support (Tier 2) Technician to provide technical support to end users for software and/or hardware issues.
This position will involve the following over-reaching tasks:
Troubleshoot and resolve training, networking and software issues. Provide triage and resolution of escalated issues within the enterprise problem management solution to include desktop email client, instant messaging, mobile devices, files shares, user account issues, admin account management, network directories, print server issues, web application issues, network access, basic network administration, and other communications issues. Provide phone and in-person support to users in areas to include standard desktop images and applications, and COTS and GOTS applications. Serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Many of the duties include:
Utilize an industry standard ITSM ticketing tool to document and manage tickets. Schedule and administer data conversion programs. Serve as technical and functional training expert. Manage all administrator accounts from creation to deactivation Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Manage user account information to include password reset. Perform data backups and restoration of files. Perform monitoring and performance tuning. Monitor system load, response time and available storage space. Ghost/image servers and desktop computers. Maintain system configuration files. Provide user/group administration. Perform scripting to automate services and refine procedures.
Qualifications
Active SECRET security clearance
DHS Suitability required upon starting the position
One (1) + years of experience resolving software and/or hardware issues. Possesses skills utilizing an industry standard ITSM ticketing tool such as Remedy, ServiceNow or Ivanti ITSM (powered by HEAT). Possesses skills in providing Tier 2 help desk and desktop support functions. Understands how to communicate difficult/sensitive information tactfully.Education:
High School diploma
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People\u2026Our Reputation. Our people are trained professionals who enhance our customers\u2019 knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
Pay Rate:
Unspecified
HR. Website URL:
https://careers-obxtek.icims.com/jobs/search?ss=1
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About OBXtek, Inc.
Every day, OBXtek employees work alongside their civilian and military counterparts in the federal government to find creative, innovative solutions to today's problems. Our teams are committed to excellence and dedicated to our clients' missions. We believe in hiring bright people and empowering them to do their best work from day one. Because we recognize that our employees are the heart of our company, OBXtek is steadfast in providing a robust benefits package which includes comprehensive health insurance, retirement benefits, and paid time off. We understand that your career development is essential to our success and encourage your growth on the job and through professional development stipends.
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