Job Title: Sr. IT Help Desk Representative
Posted by: Logistics Systems Inc on Sep 16, 2020
Location:
Washington , DC 20374Job Description:
Job title: Sr. IT Help Desk Representative
Clearance: Secret
Information Technology (IT) support in the form of steady-state IT inventory control and customer service support for Headquarters operations.
Highlights of Responsibilities:
In-depth knowledge and documented experience working with desktop and laptop computers, PC and Mac, to include inventorying, troubleshooting, diagnosing, and resolving computer hardware and software problems for a wide array of customers.
Ability to quickly and accurately perform data input to submit trouble tickets and other requests.
Familiarity with DoD and DoN security requirements as they relate to IT and the Clinger-Cohen Act.
Ability to inventory IT assets and asset management.
Familiarity with computer cloning and software patching.
Strong organizational skills.
Excellent customer service skills.
Ability to adhere to IT installation timelines and deadlines.
Ability to map printers in a wireless environment.
Excellent oral and written communication skills.
Expertise in all MS Office applications, including Office 365 SharePoint and OneDrive.
Ability to pack, ship, receive, and track computer equipment.
Familiarity with Avaya PBX Phone System.
Familiarity with AMX All-In-One Presentation Systems.
CompTIA A+ Certification or similar is desired.
Security Clearance:
Individual (s) supporting the contract have and maintain a Secret or higher Security Clearance and sign non-disclosure agreements.
Logistics Systems Incorporated is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, national origin, color, religion, sex, sexual orientation, gender identity and expression, disability, protected veteran status, or any other protected class.
Clearance: Secret
Information Technology (IT) support in the form of steady-state IT inventory control and customer service support for Headquarters operations.
Highlights of Responsibilities:
In-depth knowledge and documented experience working with desktop and laptop computers, PC and Mac, to include inventorying, troubleshooting, diagnosing, and resolving computer hardware and software problems for a wide array of customers.
Ability to quickly and accurately perform data input to submit trouble tickets and other requests.
Familiarity with DoD and DoN security requirements as they relate to IT and the Clinger-Cohen Act.
Ability to inventory IT assets and asset management.
Familiarity with computer cloning and software patching.
Strong organizational skills.
Excellent customer service skills.
Ability to adhere to IT installation timelines and deadlines.
Ability to map printers in a wireless environment.
Excellent oral and written communication skills.
Expertise in all MS Office applications, including Office 365 SharePoint and OneDrive.
Ability to pack, ship, receive, and track computer equipment.
Familiarity with Avaya PBX Phone System.
Familiarity with AMX All-In-One Presentation Systems.
CompTIA A+ Certification or similar is desired.
Security Clearance:
Individual (s) supporting the contract have and maintain a Secret or higher Security Clearance and sign non-disclosure agreements.
Logistics Systems Incorporated is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, national origin, color, religion, sex, sexual orientation, gender identity and expression, disability, protected veteran status, or any other protected class.
Education Level:
Bachelors degree or higher
Pay Rate:
Commensurate with experience
Security Clearance:
Secret
Travel Requirements:
Moderate
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About Logistics Systems Inc
LSI is a mature Service-Disabled Veteran Owned Small Business (SDVOSB) providing large company capabilities with the agility and flexibility of a small business. LSI understands the importance of a solid business infrastructure and offers disciplined management processes with CMMI Level 3 and ISO 9001:2015. We are best known for excellence in Enterprise IT and Business Solutions. We currently serve the National Security and Federal Law Enforcement missions for US Army, Department of Justice, Homeland Security, and Health and Human Services. Visit LSI’s career page at logistics-sys.com
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