Job Title: Director of Sales Operations

Overview
We are looking for a results-oriented sales leader to join our team as the Director of Sales Operations. This position will report directly to our VP of Public Sector Sales and will be responsible for owning sales analytics, reporting, proposal management, and training efforts for our sales teams. The ideal candidate will have a strong technical background and experience managing all aspects of sales operations.
The Director of Sales Operations will manage and grow a team of analysts to focus on our Salesforce operations efforts, sales data analysis, and reporting. In addition, this role will own training efforts for the sales organization including playbooks, training materials, and content management.
A successful leader in this role will have superb verbal and written communication skills and will be comfortable building a team to strengthen our sales operation efforts, while also being able to roll up your sleeves to support the team with the day-to-day.
Responsibilities
Lead and hire a team of analysts and operations staffOwn Salesforce operations and management, including leading a team to ensure operational and billing effectiveness and efficiencyEstablish a sales onboarding program and playbooks to train new employeesManage a team of sales analysts to track long term sales data, providing insights and KPIs to managementOwn the contract and proposal tracking processesQualifications
5+ years leading Sales Operations for a mid or large sized tech companyAt least 3 years of experience managing sales or operations employeesOutstanding written and verbal communications skillsBS/BA degree strongly preferredSalesforce experienceExperience at a fast-paced startup a plus

ID.me is a venture backed company in hyper-growth. We are adding about a million new users per month with more than 50,000 new users signing up per day. We have had negligible business customer churn since inception, and we almost always significantly upsell and cross-sell accounts after establishing a relationship.
Vision: To be the world’s leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates

Our Core Values:
*Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *If the rule prevents the right outcome, then break the rule. *Reflect ID.me's values in your actions.