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Connecting Employers With Military Veterans!

Posted by: Sutherland on May 21, 2020


Location:

Rochester , NY

Job Description:

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Retention Consultant We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultant in this role get to:


Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer's issues and promote self-service options to avoid unnecessary repeat calls.
Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV
Goal Oriented: Achieve Client's and internal KPIs
Qualifications
Our most successful candidates will have:
Bachelor's degree is a plus Experience of working in a customer-centric environment is a plus. Intermediate reading English language skills Retention skills are a must Able to work positively in a fast-paced, changing environment. Ability to multitask and have excellent organizational skills. Sees through the eyes of the customer. Articulate, bright and curious. Passionate about service

Pay Rate:

Unspecified

HR. Website URL:

https://jobs.sutherlandglobal.com/listjobs/All/search

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About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States. Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization. The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR. .

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