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Connecting Employers With Military Veterans!

Posted by: Sutherland on May 21, 2020


Location:

USA Work at Home , 0

Job Description:

Job Description

Sutherland is searching for a Customer Service and Technical Support Team Manager to lead, develop, and motivate a high-performance team of work-at-home support professionals. We are looking for someone who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

Managers in this role get to:

Influence the Lives of Others: Develop, train, and manage team members
Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Keep Morale High: Ensure motivational programs are in place and encourage frequent recognitions
Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Keep Management Updated: Relay important information in the form of timely and accurate report
Qualifications
Our most successful candidates will have:

Demonstrated leadership skills; able to take the lead in making improvements and resolving issues
2-3 years minimum experience managing a team remotely
Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
Ability to be customer-oriented in managing communications and issues
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player

Pay Rate:

Unspecified

HR. Website URL:

https://jobs.sutherlandglobal.com/listjobs/All/search

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About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States. Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization. The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR. .

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