Job Title: Account Manager
Posted by: Sutherland on May 21, 2020
Location:
Chesapeake , VAJob Description:
Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. The Account Manager will manage the performance of their team from both a quality and operational standpoint while working from their remote or home office. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Account Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Improve the company: Make recommendations to enhance processes and boost ease and efficiency
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge
Qualifications
Our most successful candidates will have:
Experience in managing a work-from-home team
Three or more years of process transformation experience
Three years of operations and management experience
Bachelor's Degree
Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Open availability
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Excellent working knowledge of MS Office applications
Pay Rate:
HR. Website URL:
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About Sutherland
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States. Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization. The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR. .