Job Title: Level III Service Desk Technician (Network Admin)
Posted by: Sutherland on May 21, 2020
Location:
Rochester , NYJob Description:
The Role
Y ou'll be able to interview, onboard, and train from home, and work from home for a short-term basis until the COVID-19 quarantine is over. After that time, you will join our dynamic and exciting team on-site in our Rochester center location. We are seeking a Networking & Servers support professional to join our Customer Success team. This position will provide level 3-4 support to Electric's customers, while maintaining excellent communication, technical support and resolution tracking in an efficient and effective manner. If you have strong networking & servers support experience along with great customer service, apply today!
Responsibilities
Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. First line help desk; resolve level 3-4 issues in a Mac OS and Windows environments Troubleshoot hardware & accurately determine fixes Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) Perform post-resolution follow-ups to help requests Research issues and resolves technical problems Implement and maintain operational documentation and procedures Issue the daily operations status report and project status reports as requiredComplete technical and special projects as assignedQualifications
Our most successful candidates will have:
Exceptional written and verbal communication skills Exceptional ability to multitask Experience using Apple hardware, Mac OS, Google (G-Suite) Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. College degree from accredited four-year institution or relevant technical experiencePrevious customer support, sales or technology experience a plus
Pay Rate:
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About Sutherland
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States. Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization. The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR. .