Energy And Transportation Parts Specialist

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Posted by: Cleveland Brothers on Mar 18, 2020


Harrisburg , PA

Job Description:

Essential Duties and Responsibilities:
Interface with customers and employees in the Energy and Transportation division.  Provide superior level of support to customers throughout Cleveland Brothers Territory.  Function as backup for after hours branch and customer orders.  Work with customers and technicians to determine the best solution to parts needs.  Travel to E and T branches to monitor and train counter and dedicated specialists.  Institute policies and procedures to reduce customer issues such as billing, parts shortages, packaging etc. 
Additional Responsibilities:
- Sell parts to all fax-in, email-in, call-in, and walk-in customers
- Ascertain part number; inspect worn, damaged, or defective part to determine customer need
- Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer (e.g., General Duty/Reman/Used)
- Advise customer of additional related parts (e.g., gaskets/seals/hardware)
- Maintain accurate customer and equipment information in the CRM
- Keep customers informed of new parts, services available, and dealer merchandising programs
- Advise customer on substitution of part when replacement is not available
- Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
- Participate and complete training as required and/or available
 Basic Knowledge, Fundamental Skills, and Minimum Abilities:
- Comprehensive understanding of the practices, programs, policies and procedures of the company and CAT parts delivery process
- Knowledge of Industrial and On-Highway engine application of products to customer's needs
- Considerable analytical abilities in interpreting pricing, scheduling, and delivery requirements
- Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity, priorities and time schedule deadlines
- Solid working skills in computer applications, including Lotus Notes, DBS and Microsoft Office or similar software
- Motivated self starter with the ability to work independently with little or no supervision
- State issued drivers license and clean driving record
- Must meet Cleveland Brothers requirements for operating CBE or related vehicles
 Performance Measures:
- Revenue
- Number of customer returns
- Customer orders
- Order completeness
- Customer satisfaction/loyalty
- Close Rate
- General cash/credit accounting
- Lost sales reporting
Individual should have a high school diploma or equivalent; or one to two years' related experience and/or training; or equivalent combination of education and experience.  Individual should have above average communication skills as well as mechanical aptitude.
Work location:
Position will report to Manada Hill branch.  Occasional travel to other territories may be required. 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleveland Brothers Equipment Company

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About Cleveland Brothers Equipment Co.

We Are Looking For Great Technicians! Cleveland Brothers Equipment Co., Inc. can trace its origin back to 1937 when Bob and Roy Cleveland started a landscaping contracting company. The company evolved throughout the years working on numerous high profile jobs. In response to their development they started searching for new opportunities, Bob and Roy eventually took over the Caterpillar dealership in Central Pennsylvania. On October 10, 2005 Cleveland Brothers acquired Beckwith Machinery Company. In addition Cleveland Brothers also acquired One Call Rentals, a network of Cat Rental Stores in Western Pennsylvania and Northern West Virginia. One Call Rentals handles Caterpillar compact construction equipment and allied equipment such as air compressors and aerial lifts. This expansion allowed the Cleveland Brothers family of companies to serve 59 Pennsylvania counties in an area that stretches from the Northeast corner of the state throughout all of Central and Western Pennsylvania. Included in this new territory are 17 counties in Northern West Virginia and 2 in Western Maryland. Caterpillar Dealerships are great places to work, and Cleveland Brothers, who is serving Pennsylvania and West Virginia, is one of the best. With competitive compensation, affordable cost of living, proximity to big cities and outdoor adventures, Cleveland Brothers is a great place to start your next career. Looking for a Career as a CAT Technician? We NEED great people! See open positions at:

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