Job Title: Business Relationship Management Specialist

Job Overview & Responsibilities
Mythics is seeking a Business Relationship Management Specialist to provide an effective and adequate IT service to the solutions business. The BRM team shall ensure business satisfaction in the Office of Information Technology (OIT) by identifying stakeholders, establish relevant dialogues within business directorates, and is responsible for service level management and support for general BRM IT related activities/projects.

The Business Relationship Management section in Solutions IT is responsible for:
Business Relationship Management / establish business satisfaction program including a service catalogue. Solutions IT strategy management / Innovation (projects) /Improvement Service Portfolio Management Service Level Management Service Delivery/Project Management Represent IT Solutions in front of customers where IT presence is required Manages the relationship with the key-stakeholders in the enterprise Supports requirements collection and definition for Service Request intake portal
The BRM assumes accountability for all the tasks that are directed towards IT from business development in acquiring of new projects. He/she understands IT's capabilities and constraints and ensure business needs are addressed to ensure business satisfaction with IT.
Business Relationship Management:
Hold meetings with stakeholders to understand frustrations, needs, and address IT performance using agreed upon metrics reporting Provide support for requested implementations, migrations, and development projects Supports service request intake & requirements gathering and definition from directorates Participates in directorate project planning in a liaison capacity Provides recommendations for updates/improvements to service catalogService Portfolio Management:
Align business needs with the future application landscape Provide input for improvements and process coverage Promote existing solutions and (future) landscape - get leverage on developed solutions Act as "Gatekeeper" with respect to standards, policies, rules etc.Service Delivery Management:
Confirm required service levels with the business Support delivery of services to align with business needs Provide reporting and metrics Follow up on the required improvements / issues Periodic review & update of process & procedure documentation

Qualifications
Must be a US Citizen to obtain a CBP clearance; Can start with a limited BI At least 3 yrs of overall IT and client facing experience with a B.S. degree. BS degree may be substituted by an additional 4 years of related experience. 2+ year of experience in a client-facing role, supporting IT Operations 2+ year of experience supporting stakeholder management and/or requirements gathering Experience with metrics collection/analysis and reporting Highly motivated with strong organizational, planning and time management skills Good attention to detail with high importance placed on accuracy Flexible in manner of working and willingness to adapt and learn Able to identify opportunities for further improvements Sharp analytical skills Ability to take personal ownership and responsibility

Company Overview
Why work at Mythics?
Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect - Empathy - Excellence - Fun (REEF). Our REEF values are the foundation of everything we do.
Comprehensive Health, Dental, and Vision plans available for you and your family Premier 401k retirement plan with corporate matching and a 529 college saving plan Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options Generous PTO bank and paid holidays Tuition reimbursement for continuing education Engaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month) Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives Community Service activities and charitable giving programs Our GREEN approach - tracking energy consumption for reduction and purchasing only environmentally friendly products for our officesFounded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It's a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact accommodationrequests@mythics.com to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the "EEO is the Law" Poster here.