Job Title: ABIS Assistant Administrator (Program Specialist 3)
Posted by: Washington State Patrol on Feb 18, 2020
Location:
Olympia , WAJob Description:
Description
Washington State Patrol Criminal Records Division Olympia, WA
This position is located in Olympia, Washington - a great place to call home! In 2018, "Livability"
ranked Olympia in the " Top 100 best places to live " in the nation and Forbes Magazine
ranked Olympia #16 for the best location for careers. Olympia's has a unique Pacific Northwest
atmosphere where residents can explore the great outdoors and still have the convenience of
shopping and great local restaurants close by!
Are you looking for: Excellent benefits? Career growth opportunities? Opportunities to make a difference in your community? A culture of respect, commitment and trust? Work/Life balance opportunities such as: Infants at Work Telework Alternate Work Schedules Public Service Loan Forgiveness program. For information on this program click on Public Service Loan Forgiveness Program . An opportunity to be part of a team of dedicated professionals responsible for providing safety and security to the citizens of the State of Washington?
About the Agency:
The Washington State Patrol is a nationally accredited law enforcement agency made up of
dedicated professionals who work hard to improve the quality of life of our citizens and prevent
the unnecessary loss of life on a daily basis.
Troopers patrolling the highways are the most visible part of this agency. However, there are over 1,200 civilian employees who serve behind the scenes supporting the agency mission. To name just a few, we have: 911 dispatchers who are the critical vital link between calls for assistance and emergency response; Commercial Vehicle Enforcement Officers that work to inspect commercial vehicles to ensure safe and efficient travel on public highways; Deputy State Fire Marshals who help prevent fires in homes and workplaces; Forensic Scientists who process evidence that assists in prosecuting criminal cases; Records staff that process criminal information to ensure crimes are reported accurately so that offenders do not end up working with vulnerable people. Administrative staff who provide exceptional customer service and respond to information requests while ensuring the agency runs smoothly and efficiently. Apply today and join us in providing "Service with Humility" !
Duties
POSITION OVERVIEW:
This position provides technical support for the Automated Biometric Identification System
(ABIS) environment, related devices, and network.PRIMARY RESPONSIBILITIES:
Certify new livescan vendors as compliant with required standards before they connect equipment to the ABIS network. Coordinate installation of new livescan devices, provide configuration information to installation technicians, and assist in the troubleshooting of any communication or functional issues. Monitor and troubleshoot communication issues in the ABIS network including SFTP file transfers and SMTP communications. Manage ABIS users, supporting existing user accounts, adding new accounts, validate existing accounts. Research system failures, troubleshoot issues, and provide the data and problem descriptions to the vendor to resolve. Support fingerprint technicians, latent print examiners, CRD staff, and external customers when issues are reported. Determine the source of the problems, provide direction to resolve the issue, or escalate the issue if needed. Monitor system health to identify and rapidly resolve faults in the WSP store and forward environment. Troubleshoot connection and communication issues and provide technical expertise to vendors connecting devices to the ABIS system environment. Track customer configuration and identifier assignments. Research and troubleshoot system failures, application errors and transaction issues and report the issues to senior staff or the vendor for resolution. Analyze, compare, evaluate, and verify (ACE-V), criminal and applicant biometric data against ABIS database to assist criminal justice and non-criminal justice, private and public sector agencies to determine identity of unknown and known subjects; Quality Control of submitted fingerprint and palm print transactions. Accessing the ABIS Archive database. Provide backup support for the primary ABIS Administrator position.
Qualifications
REQUIRED QUALIFICATIONS: High school diploma, GED, or equivalent education. One year of experience as a Fingerprint Technician 2 OR four years of technical fingerprint classification experience in law enforcement agency. A bachelor's degree in criminal justice, information technology, or other related field may substitute for up to two years of experience. Completion of one or more courses in fingerprint science or fingerprint classification. Ability to Operate Computers: Willing and able to operate and read computer monitors/terminals on a continuous basis. Ability to effectively utilize fingerprint data and information for assessment and analysis. Ability to work alone. Demonstrated ability to effectively communicate with co-workers, the public and criminal justice agencies. Ability to convey clear messages related to fingerprint data. Ability to maintain confidentiality in the performance of this role.
DESIRED QUALIFICATIONS: Knowledge of fingerprint classification methods and procedures; rules of evidence and court testimony procedures. Can be relied upon to achieve excellent results with little need for oversight; earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interaction. Ability to use ABIS: Searches new fingerprints that were checked against the name file with negative results through the master fingerprint file for determining whether the prints are those of persons already in the file or under a different name. Analytical Skills: Analyzes fingerprints for quality in order to develop accurate conclusions; uses data to determine acceptable quality and/or match between fingerprints obtained and those in ABIS database. Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the unit. Accountability: Accepts personal responsibility for the quality and timeliness of work while staying focused on tasks in spite of distractions and interruptions. Ability to take quality fingerprints: Knowledge of fingerprint rolling technique to ensure quality fingerprints are used for search in ABIS. Teaching and Training: Effectively communicate information to train law enforcement, public and private sector agencies in fingerprint rolling techniques. Follow instructions: Willing and able to follow written and/or oral instructions. Written Communication: Convey ideas and information in writing using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader. Teamwork: Fulfill commitments to other team members. Promote a friendly climate, good morale, and cooperation among team members. Put team success ahead of individual success. Make sure that the practical needs of the team are met. Protect and promote the team's reputation with others. Take charge when necessary to facilitate an action or decision. Work closely with your co-workers to accomplish the goals of the day. Adaptability/Flexibility: Meet changing conditions and situations in work responsibilities. Accept constructive criticism and suggestions and use them to grow. Maintain objectivity in conflict situations and seek solutions acceptable to all. Productivity: Produce quality desired results in an efficient manner. Manage resources efficiently. Meet productivity standards, deadlines, and work schedules. Interpersonal Skills: Demonstrate understanding that individuals have different perspectives and communication styles. Practice active listening.
Supplemental Information
The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The agency will verify this information and any untruthful or misleading answers will be cause for rejection of potential employment.
HOW TO APPLY:
Please complete the on-line application process at www.careers.wa.gov .
*** As part of the application process, you are required to attach to your online application, a current resume and cover letter explaining how you meet the requirements of the position.***
If you have questions regarding this announcement, please contact Darlonna Vaughan at (360) 704-2313 or darlonna.vaughan@wsp.wa.gov .
POLYGRAPH & BACKGROUND INVESTIGATION:
Prior to a hire, a polygraph examination and background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants are required to sign release of information forms and will not have access to any investigative materials, files, or results. The Washington State Patrol has strict guidelines relating, but not limited to, personal and employment characteristics, arrests, convictions, and illegal drug usage, etc.
During the polygraph examination, candidates are required to sign an assessment sheet and participate in an oral interview process to verify responses to the Personal Background Evaluation, the Personal History and Background Questionnaire, and a Pre-Employment Interview.
Untruthful or misleading answers or omissions will be treated as a falsification which will be cause for rejection of potential employment.
TRANSCRIPTS:
Education verification is part of the selection process. If selected as a top candidate, all education, to include high school and equivalent, indicated in your application materials, will be verified.
Please do not send these transcripts at the time of application. If you are selected as a top candidate, you will be contacted by the Human Resource Division and asked to provide transcripts at the appropriate time.
OTHER INFORMATION:
If you have questions regarding this announcement, please contact Darlonna Vaughan at (360) 704-2313 or darlonna.vaughan@wsp.wa.gov.
Persons with a disability, who need assistance in the application or assessment process, or those needing this announcement in an alternative format, may call (360) 704-2317. Applicants that are deaf or hard of hearing may call through the Washington Relay Service 7-1-1 or 1-800-833-6384.
The Washington State Patrol actively supports diversity in the workplace and is an Equal Opportunity Employer.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.
Insurance Benefits
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website .
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems ' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Vacation (Annual Leave)
You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165 .
Holidays
Full-time employees are entitled to eleven* paid holidays:
HOLIDAY
DATE
New Year's Day
January 1
Martin Luther King, Jr's birthday
Third Monday in January
Presidents' Day
Third Monday in February
Memorial Day
Last Monday in May
Independence Day
July 4
Labor Day
First Monday in September
Veterans' Day
November 11
Thanksgiving Day
Fourth Thursday in November & Friday after
Christmas Day
December 25
Personal Holiday
Employee's selection each calendar year
*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific Collective Bargaining Agreements for more information.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130 .
Please visit the State HR Website for more detailed information.
Washington State Patrol Criminal Records Division Olympia, WA
This position is located in Olympia, Washington - a great place to call home! In 2018, "Livability"
ranked Olympia in the " Top 100 best places to live " in the nation and Forbes Magazine
ranked Olympia #16 for the best location for careers. Olympia's has a unique Pacific Northwest
atmosphere where residents can explore the great outdoors and still have the convenience of
shopping and great local restaurants close by!
Are you looking for: Excellent benefits? Career growth opportunities? Opportunities to make a difference in your community? A culture of respect, commitment and trust? Work/Life balance opportunities such as: Infants at Work Telework Alternate Work Schedules Public Service Loan Forgiveness program. For information on this program click on Public Service Loan Forgiveness Program . An opportunity to be part of a team of dedicated professionals responsible for providing safety and security to the citizens of the State of Washington?
About the Agency:
The Washington State Patrol is a nationally accredited law enforcement agency made up of
dedicated professionals who work hard to improve the quality of life of our citizens and prevent
the unnecessary loss of life on a daily basis.
Troopers patrolling the highways are the most visible part of this agency. However, there are over 1,200 civilian employees who serve behind the scenes supporting the agency mission. To name just a few, we have: 911 dispatchers who are the critical vital link between calls for assistance and emergency response; Commercial Vehicle Enforcement Officers that work to inspect commercial vehicles to ensure safe and efficient travel on public highways; Deputy State Fire Marshals who help prevent fires in homes and workplaces; Forensic Scientists who process evidence that assists in prosecuting criminal cases; Records staff that process criminal information to ensure crimes are reported accurately so that offenders do not end up working with vulnerable people. Administrative staff who provide exceptional customer service and respond to information requests while ensuring the agency runs smoothly and efficiently. Apply today and join us in providing "Service with Humility" !
Duties
POSITION OVERVIEW:
This position provides technical support for the Automated Biometric Identification System
(ABIS) environment, related devices, and network.PRIMARY RESPONSIBILITIES:
Certify new livescan vendors as compliant with required standards before they connect equipment to the ABIS network. Coordinate installation of new livescan devices, provide configuration information to installation technicians, and assist in the troubleshooting of any communication or functional issues. Monitor and troubleshoot communication issues in the ABIS network including SFTP file transfers and SMTP communications. Manage ABIS users, supporting existing user accounts, adding new accounts, validate existing accounts. Research system failures, troubleshoot issues, and provide the data and problem descriptions to the vendor to resolve. Support fingerprint technicians, latent print examiners, CRD staff, and external customers when issues are reported. Determine the source of the problems, provide direction to resolve the issue, or escalate the issue if needed. Monitor system health to identify and rapidly resolve faults in the WSP store and forward environment. Troubleshoot connection and communication issues and provide technical expertise to vendors connecting devices to the ABIS system environment. Track customer configuration and identifier assignments. Research and troubleshoot system failures, application errors and transaction issues and report the issues to senior staff or the vendor for resolution. Analyze, compare, evaluate, and verify (ACE-V), criminal and applicant biometric data against ABIS database to assist criminal justice and non-criminal justice, private and public sector agencies to determine identity of unknown and known subjects; Quality Control of submitted fingerprint and palm print transactions. Accessing the ABIS Archive database. Provide backup support for the primary ABIS Administrator position.
Qualifications
REQUIRED QUALIFICATIONS: High school diploma, GED, or equivalent education. One year of experience as a Fingerprint Technician 2 OR four years of technical fingerprint classification experience in law enforcement agency. A bachelor's degree in criminal justice, information technology, or other related field may substitute for up to two years of experience. Completion of one or more courses in fingerprint science or fingerprint classification. Ability to Operate Computers: Willing and able to operate and read computer monitors/terminals on a continuous basis. Ability to effectively utilize fingerprint data and information for assessment and analysis. Ability to work alone. Demonstrated ability to effectively communicate with co-workers, the public and criminal justice agencies. Ability to convey clear messages related to fingerprint data. Ability to maintain confidentiality in the performance of this role.
DESIRED QUALIFICATIONS: Knowledge of fingerprint classification methods and procedures; rules of evidence and court testimony procedures. Can be relied upon to achieve excellent results with little need for oversight; earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interaction. Ability to use ABIS: Searches new fingerprints that were checked against the name file with negative results through the master fingerprint file for determining whether the prints are those of persons already in the file or under a different name. Analytical Skills: Analyzes fingerprints for quality in order to develop accurate conclusions; uses data to determine acceptable quality and/or match between fingerprints obtained and those in ABIS database. Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the unit. Accountability: Accepts personal responsibility for the quality and timeliness of work while staying focused on tasks in spite of distractions and interruptions. Ability to take quality fingerprints: Knowledge of fingerprint rolling technique to ensure quality fingerprints are used for search in ABIS. Teaching and Training: Effectively communicate information to train law enforcement, public and private sector agencies in fingerprint rolling techniques. Follow instructions: Willing and able to follow written and/or oral instructions. Written Communication: Convey ideas and information in writing using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader. Teamwork: Fulfill commitments to other team members. Promote a friendly climate, good morale, and cooperation among team members. Put team success ahead of individual success. Make sure that the practical needs of the team are met. Protect and promote the team's reputation with others. Take charge when necessary to facilitate an action or decision. Work closely with your co-workers to accomplish the goals of the day. Adaptability/Flexibility: Meet changing conditions and situations in work responsibilities. Accept constructive criticism and suggestions and use them to grow. Maintain objectivity in conflict situations and seek solutions acceptable to all. Productivity: Produce quality desired results in an efficient manner. Manage resources efficiently. Meet productivity standards, deadlines, and work schedules. Interpersonal Skills: Demonstrate understanding that individuals have different perspectives and communication styles. Practice active listening.
Supplemental Information
The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The agency will verify this information and any untruthful or misleading answers will be cause for rejection of potential employment.
HOW TO APPLY:
Please complete the on-line application process at www.careers.wa.gov .
*** As part of the application process, you are required to attach to your online application, a current resume and cover letter explaining how you meet the requirements of the position.***
If you have questions regarding this announcement, please contact Darlonna Vaughan at (360) 704-2313 or darlonna.vaughan@wsp.wa.gov .
POLYGRAPH & BACKGROUND INVESTIGATION:
Prior to a hire, a polygraph examination and background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants are required to sign release of information forms and will not have access to any investigative materials, files, or results. The Washington State Patrol has strict guidelines relating, but not limited to, personal and employment characteristics, arrests, convictions, and illegal drug usage, etc.
During the polygraph examination, candidates are required to sign an assessment sheet and participate in an oral interview process to verify responses to the Personal Background Evaluation, the Personal History and Background Questionnaire, and a Pre-Employment Interview.
Untruthful or misleading answers or omissions will be treated as a falsification which will be cause for rejection of potential employment.
TRANSCRIPTS:
Education verification is part of the selection process. If selected as a top candidate, all education, to include high school and equivalent, indicated in your application materials, will be verified.
Please do not send these transcripts at the time of application. If you are selected as a top candidate, you will be contacted by the Human Resource Division and asked to provide transcripts at the appropriate time.
OTHER INFORMATION:
If you have questions regarding this announcement, please contact Darlonna Vaughan at (360) 704-2313 or darlonna.vaughan@wsp.wa.gov.
Persons with a disability, who need assistance in the application or assessment process, or those needing this announcement in an alternative format, may call (360) 704-2317. Applicants that are deaf or hard of hearing may call through the Washington Relay Service 7-1-1 or 1-800-833-6384.
The Washington State Patrol actively supports diversity in the workplace and is an Equal Opportunity Employer.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.
Insurance Benefits
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website .
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems ' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Vacation (Annual Leave)
You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165 .
Holidays
Full-time employees are entitled to eleven* paid holidays:
HOLIDAY
DATE
New Year's Day
January 1
Martin Luther King, Jr's birthday
Third Monday in January
Presidents' Day
Third Monday in February
Memorial Day
Last Monday in May
Independence Day
July 4
Labor Day
First Monday in September
Veterans' Day
November 11
Thanksgiving Day
Fourth Thursday in November & Friday after
Christmas Day
December 25
Personal Holiday
Employee's selection each calendar year
*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific Collective Bargaining Agreements for more information.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130 .
Please visit the State HR Website for more detailed information.
Pay Rate:
Unspecified
HR. Website URL:
https://www.governmentjobs.com/careers/washington?department[0]=Washington%20State%20Patrol&department[1]=Washington%20State%20Patrol%20Trooper%20Cadet&sort=PostingDate%7CDescending
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About Washington State Patrol
The Washington State Patrol is a premier law enforcement agency made up of dedicated professionals who work hard to improve the quality of life for our citizens and prevent the unnecessary loss of life on a daily basis.
Please visit this employer's Public Profile to see more jobs offered by Washington State Patrol