Job Title: Technical Solutions Engineer

Currently, RG is looking to hire a Technical Solutions Engineer to provide the linkage between what an Avaya solution can do with the customer’s business functions. Through a consultative process of listening and questioning, our consultants identifies technical criteria for which our solution must be programmed.

Familiarity with customer voice communications systems is the foundation required to meet a customer’s business requirements. This role delivers on-site and remote post-sales implementation support of Unified Communications (UC) software, systems, sub-systems and applications for customers. The Technical Solutions Engineer implements and supports end-user installations, configurations, upgrades and migrations of various Avaya solutions. Their responsibilities may also include support and integration of Avaya Adjuncts, including Messaging, SIP solutions and Client Applications, as well as 3rd Party Products.

The selected candidate will work with limited guidance on projects within defined scope, and provide solutions to a diverse range of requirements and functional challenges. The work is performed with minimal direction and requires exercise of independent judgment and discretion. Candidates must be motivated to learn and increase their skills and knowledge on a continuing basis.
Required Skills
A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.
Required Experience
To be successful in this role, all candidates must meet the below qualifications to be considered.
Active US Government clearance at the Top Secret level Previous Avaya experience Willingness to learn voice communications and function within a team Willingness to work flexible work hours when required Willingness to work virtual office, in Avaya office or at a customer premises

Bring the WOW Factor:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.
Experience working with Avaya Legacy and Nortel Heritage voice PBX’s Experience in the Communications or IT industry,technical,help desk or telephone solution positions Experience with data or network solutions Bachelor's degree in Computer Science, Telecommunications or Electrical Engineering or equivalent Ability to read, understand and communicate technical document content Business skills, including time and customer management. Product or industry certifications, such as Avaya, Microsoft, Cisco, Juniper, Extreme, Linux Demonstrated technical skills in IP Telephony or Network Design Willingness to travel to US locations

Physical Requirements & Disclaimer:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met.

RG is an Equal Employment Opportunity/Affirmative Action/Disability/Veteran/VEVRAA Federal Contractor

At Robbins-Gioia (RG), we provide management consulting, managed services, and JFAST software. Our management consulting services combine leading-edge capabilities in management and technology with a seasoned understanding of our clients’ missions. Our managed services help our clients maximize their technology investments by providing experienced professionals that complement our clients’ strategy and operations. Our JFAST software is a suite of tools that perform advanced planning and scheduling operations and is the most capable intelligent scheduling platform for complex, mission-critical applications.

Headquartered in Alexandria, VA, we partner with our clients to test and refine every solution to meet their exact needs. We take pride in tackling complex management challenges with fresh and innovative insights and in transforming our clients’ vision into reality.