Job Title: Avaya Senior Communications Engineer/3rd Party Solutions Integrator

Currently, RG is seeking an Avaya Senior Communications Engineer/3 rd Party Solution Integrator with a Top Secret clearance to work onsite supporting a premier telecom client in Washington DC. On a daily basis the communications engineer will oversee and manage the identification of 3rd party solutions to the Avaya VoIP system required to meet specific customer requirements. The 3rd Party Solution Integrator will also support the installation and ongoing operations and support of these adjunct solutions, to insure they seamlessly integrate with the Avaya solution and meet end-user customer requirements. The entire environment is over 500 sites and 45,000 users This person will not design the overall architecture but will be the SME for any/all "non-Avaya" and "non-network" components in the architecture, these include call recording, call accounting, etc.


A Day in the Life:

Description of Daily Duties:
Identify, oversee and manage the selection and integration of 3 rd party solutions to the Avaya VOIP system that meets customer requirements Work with clients and internal teams to implement, integrate, and support non-Avaya and non-network 3 rd party solutions Performs a wide variety of activities associated with installing, servicing, and analyzing the operation of 3 rd party products and solutions at customer’s staging/lab location and providing support to customer and team members in solving technical problems encountered in the integration, installation or operation of the solutions May install OS and/or upgrade software and firmware, as necessary Test 3 rd party hardware and connectivity across devices/solutions Resolve issues or escalate with appropriate team members and/or support personnel Document and communicate issues with team leads/team members Required Skills
A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.
Required Experience
To be successful in this role, all candidates must meet the below qualifications to be considered.
Current Top Secret clearance or within the window to reactivate 6+ years total Telecommunications and/or networking experience (including VOIP systems, SIP) Experience in preparing/deploying communications hardware and OS Experience with a variety of communications vendors, products, and applications Experience with Avaya Communications Manager

Bring the WOW Factor:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.
BA/BS Degree Avaya, VMWare, Linux or AWS Certifications Avaya Communications Manager 6.x/7.x certification Knowledge of multiple vendor solutions such as Cisco, Nortel, Sun Micro, etc. Knowledge of adapting different vendor APPs into Avaya solutions Knowledge of Avaya Aura Call Center systems

Physical Requirements & Disclaimer:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met.

RG is an Equal Employment Opportunity/Affirmative Action/Disability/Veteran/VEVRAA Federal Contractor

At Robbins-Gioia (RG), we provide management consulting, managed services, and JFAST software. Our management consulting services combine leading-edge capabilities in management and technology with a seasoned understanding of our clients’ missions. Our managed services help our clients maximize their technology investments by providing experienced professionals that complement our clients’ strategy and operations. Our JFAST software is a suite of tools that perform advanced planning and scheduling operations and is the most capable intelligent scheduling platform for complex, mission-critical applications.

Headquartered in Alexandria, VA, we partner with our clients to test and refine every solution to meet their exact needs. We take pride in tackling complex management challenges with fresh and innovative insights and in transforming our clients’ vision into reality.