Posted by: Sev1Tech on Jul 10, 2019
The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support Directorate (ENTSD), Network Architecture and Engineering (NAE) Division provides management services and oversight of the CBP infrastructure to protect, defend and restore the confidentiality, integrity and availability of CBP mission essential data communications and applications. NAE ensures a standardized, high performance, and secure enterprise network architecture for the CBP enterprise that seamlessly integrates existing and emerging technologies. NAE, which comprise the Network Architecture Branch (NAB) and Network Engineering Branch (NEB), supports the CBP mission by delivering network architecture and network engineering services to OIT Program Directorate and Division customers and partners.
Some of the key CBP technology partners consist of, but are not limited to, Cisco, Juniper, Brocade, F5, Infoblox, NetScout, Riverbed, Palo Alto, CA Technologies, Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to evaluate and implement emerging technologies, migrate to the cloud, support mobile platforms, and continually improve the performance, security, and availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites (CONUS and OCONUS) and 3 enterprise data centers with on-prem and cloud presence.
The Mobility Support Project Manager provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in IT enterprise environments preferably supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting "complex" Air watch or equivalent MDM systems.
The Mobility Analysts, for this program, supports the Solution Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues. These analysts may also support escalation and root cause analysis activities. Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure. Responsibilities include the support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security. This engineer is responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment. Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management
Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship
• CBP Full BI - 1st preference
• Any DHS badge + DoD Top Secret - 2nd Preference
• DoD Top Secret + willingness to get CBP clearance - 3rd Preference
(it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated)
Position Roles and Responsibilities:
Reporting to the Senior Program Manager of the ENAESS (Enterprise Network Architecture & Engineering Support Services) program, the Mobility Project Manager will support the following activities:
Provide oversight of the system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions. Support, maintain and troubleshoot Air watch systems Support the design and implementation of simple MDM solutions Address client queries over the phone and resolve mobile device related issues Work with the Solution Architect to implement solutions Provide oversight of network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS Follow and perform ITIL Incident, problem and requirements management Develop and implement test strategies and documents results Provides documentation, guidance and training to end-users as needed Must be able to work with minimal supervision and possess excellent written and verbal communication skills. Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect Other duties as assigned
Knowledge, Skills & Experience:
Bachelor's degree and 8 year's work Project Manager in a technically rich environment preferably with MDM systems and Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.) Extensive experience in MS Office Suite (Excel, Word, PowerPoint, Project) and SharePoint. 2-4 years' work experience as a System Administrator - supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc. Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc. Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech) Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements Must have great communication and documentation skills Physical Demands: The physical demands of the job include bending, crawling, sitting, lifting 50lbs at most.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Sev1Tech provides program management, Information Technology, and engineering support services to both federal and commercial clients nationwide.
In addition to providing employees with competitive salaries and comprehensive benefits, Sev1tech also provides the following additional benefits:
• Automatic 5% vesting into each employees 401K (no match required)
• Tuition reimbursement and paid certifications
• Paid Volunteer Days
• Referral bonuses for hired referrers
• Eligibility to participate in our Progressive Quarterly Employee Bonus Incentive Program
Come join the team that's been rated in the top 3 nationwide by ComputerWorld for Best Small IT Companies to Work for five years in a row.
Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, disability, or any other legally protected class. U.S. Citizenship is required for most positions.
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