Service Coordinator

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Posted by: Cleveland Brothers on Dec 05, 2018


Shinnston, WV

Job Description:

Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers by ensuring the efficient flow of documentation and supplies from various sources.
This position mandates that the employee be able to perform all of the following functions:
- Open & close master and sub work orders
- Enter time into Time Collection System and prepare and process required paperwork
- Order & distribute materials for shop personnel
- Research literature
- Verify, record, maintain, & submit specific service shop records
- Substitute for other positions and other functions as assigned by necessity
This position may perform any combination of the following duties:
- Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
- Enter personnel time into time collection system and generate all required paperwork
- Advise concerned parties on status of jobs
- Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
- Research part numbers from data base, and computer inventory records
- Maintain up-to-date files of product catalogues and technical data
- Order parts by computer for repairs from either inside or outside the Company and oversee distribution
- Accept payments for services
- Keep logs of repairs performed, customer calls, and parts required
- Compile reports on service employees hours, repair time on customer equipment, and machine history
- Initiate warranty claims and credit unused or defective parts against work orders
- Schedule repair work in absence of supervision
- Coordinate record keeping with sales and administrative personnel
- Receive payments and credit to work order when completed
- Operate basic office equipment
- Perform other work related duties as required
- Thorough understanding of shop practices and procedures focusing on work order processes
- Knowledge of product and part inventory, diesel and gas engines
- Working skills in researching and ordering of parts coupled with computer supported clerical ability
- Proven ability to organize and prioritize work based on time constraints
- Strong communication skills for dealing with customers and fellow employees
Three years clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleveland Brothers Equipment Company

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About Cleveland Brothers Equipment Co.

We Are Looking For Great Technicians! Cleveland Brothers Equipment Co., Inc. can trace its origin back to 1937 when Bob and Roy Cleveland started a landscaping contracting company. The company evolved throughout the years working on numerous high profile jobs. In response to their development they started searching for new opportunities, Bob and Roy eventually took over the Caterpillar dealership in Central Pennsylvania. On October 10, 2005 Cleveland Brothers acquired Beckwith Machinery Company. In addition Cleveland Brothers also acquired One Call Rentals, a network of Cat Rental Stores in Western Pennsylvania and Northern West Virginia. One Call Rentals handles Caterpillar compact construction equipment and allied equipment such as air compressors and aerial lifts. This expansion allowed the Cleveland Brothers family of companies to serve 59 Pennsylvania counties in an area that stretches from the Northeast corner of the state throughout all of Central and Western Pennsylvania. Included in this new territory are 17 counties in Northern West Virginia and 2 in Western Maryland. Caterpillar Dealerships are great places to work, and Cleveland Brothers, who is serving Pennsylvania and West Virginia, is one of the best. With competitive compensation, affordable cost of living, proximity to big cities and outdoor adventures, Cleveland Brothers is a great place to start your next career. Looking for a Career as a CAT Technician? We NEED great people! See open positions at:

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