Product Support Representative I

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Posted by: Alban Caterpillar on Dec 05, 2018


Clear Brook, VA

Job Description:

Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Product Support Representative I for our Winchester territory.

The Product Support Representative I is responsible for building and maintaining relationships with our BCP and Hydraulics customers through direct face-to-face contact, increasing parts, service, hydraulics and machining sales. Manages an assigned customer list and prospects customers within the territory to provide consultative recommendations. Creates proposals for suggested repairs and services that may include financial incentives available from Alban and/or Caterpillar. Collects Purchase Orders for work to be completed and reviews acceptable terms and conditions. Performs consistent equipment inspections of customer fleets, collects and updates customer equipment lists and inputs all customer related activities using the company approved CRM Program (Sales Link). Builds and maintains relationships with existing and prospective customers. Investigates and resolves customer problems in a timely manner. Provides input to Marketing that may help create strategies to generate business within assigned territory. Attends trade shows, customer and company sponsored sales and marketing events and performs various other duties as assigned.

Minimum of two years direct face-to-face customer service and/or sales experience. Experience with construction equipment, heavy machinery, trucks, technical or other mechanical equipment preferred. Must be well organized and have the ability to meet deadlines while managing several tasks simultaneously. Must be a strong communicator with excellent verbal and written communication skills. Must be capable of effectively quoting and closing deals. Must have a valid driver's license, clean driving record and be able to travel and work flexible hours as required.

80 Hours Of Classroom Training, Medical, Dental, Vision and 401(k)

Employment Authorized
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.

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About Alban Caterpillar

Alban CAT has been in business since 1927 representing Caterpillar products in the mid-Atlantic region. Our goal remains the same: to provide the best possible sales and rental coverage, parts availability, and service capability. The technological leadership position of Caterpillar is complemented by the experience and years in the trenches of the Alban personnel who have supported the growth of the company. Alban was the first fourth generation family-owned Caterpillar dealer and over 20% of our employees have 20 or more years of service. Values … what we stand for • Communication – Open and honest interaction throughout the organization • Safety – A personal commitment to ensure a safe working environment • Teamwork – Working together to accomplish more than we can as individuals • Excellence – Exceeding expectations through the services we provide and the products we deliver • Integrity – Always doing the right thing • Urgency – Prompt response and resolution • Respect – Treating others as we would like to be treated Alban Caterpillar is the exclusive Caterpillar dealer for Maryland, Northern Virginia, Southern Delaware, and the West Virginia Panhandle. Alban sells and supports the full line of Caterpillar equipment. Enjoy the security and career advantages of a financially strong company with excellent benefits. Website:

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