Product Support Representative Ii
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Posted by: Alban Caterpillar on Dec 05, 2018


Location:

Elkridge, MD

Job Description:


Overview
Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Product Support Representative II for our Elkridge location.

Responsibilities
The Product Support Representative II is responsible for improving the business success of our customers through direct face to face contact, increasing Parts and Service sales. Travels through assigned territory to call on regular customers to solicit orders. Provides input and implements marketing strategies to generate Service and Parts business within assigned territory. Quotes prices and credit terms and prepares sales contracts. Builds and maintains customer relationships, investigating and resolving customer problems in a timely manner. Collects customer equipment lists and inputs call detail using Sales Link. Attends trade shows, customer and Company sponsored events. Performs various other duties as assigned.

Qualifications
A minimum of three years of sales experience preferred. Must have experience servicing heavy equipment, strong mechanical aptitude and experience interacting directly with customers to resolve issues. Must be a strong communicator with excellent customer service skills and be able to approach the sales process creatively and in a professional manner. Must be proficient with MS Office. Must have a valid driver's license, good driving record and be willing to travel and work flexible hours as needed.

Benefits
Medical, Dental, Vision and 401(k)

Employment Authorized
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.

HR. Website URL:

https://careers-albancat.icims.com/jobs/search?ss=1&searchKeyword=&searchCategory=&searchLocation=&latitude=&longitude=

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About Alban Caterpillar

Alban CAT has been in business since 1927 representing Caterpillar products in the mid-Atlantic region. Our goal remains the same: to provide the best possible sales and rental coverage, parts availability, and service capability. The technological leadership position of Caterpillar is complemented by the experience and years in the trenches of the Alban personnel who have supported the growth of the company. Alban was the first fourth generation family-owned Caterpillar dealer and over 20% of our employees have 20 or more years of service. Values … what we stand for • Communication – Open and honest interaction throughout the organization • Safety – A personal commitment to ensure a safe working environment • Teamwork – Working together to accomplish more than we can as individuals • Excellence – Exceeding expectations through the services we provide and the products we deliver • Integrity – Always doing the right thing • Urgency – Prompt response and resolution • Respect – Treating others as we would like to be treated Alban Caterpillar is the exclusive Caterpillar dealer for Maryland, Northern Virginia, Southern Delaware, and the West Virginia Panhandle. Alban sells and supports the full line of Caterpillar equipment. Enjoy the security and career advantages of a financially strong company with excellent benefits. Website: https://www.albancat.com/employment/

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