Job Title: Sr. Technical Support Analyst - REMOTE
Posted by: Deltek on Nov 08, 2018
Location:
Herndon , VA 20171Job Description:
Deltek is actively seeking a Senior Technical Support Analyst to join our team on a remote basis in support of our Maconomy Product (http://bit.ly/2At9ehS).
As a Senior Technical Support Analyst, you will be responsible for providing quality technical software support to clients using Deltek products. Technical Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the web. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun. In this role you will be part of a strong global team of highly technical support analysts focused on getting the right outcome for the customer often having to work with multiple teams to achieve this. The successful candidate will be extremely customer focused yet technical, has the ability to turn complex issues into simple solutions and be able to communicate on many different technical levels. We are looking for someone who is ready to help us show the world how customer support should be done and to break the existing conventions around customer support.
Qualifications
4+ years technical customer service; software support experience
Good oral and written communication
Superb customer service skills
Expert problem solving skills
Must have experience in Enterprise solutions line of software or computer programming or database administration
Experience of working with application engineering teams
A Bachelor's Degree in Computer Science, IT, or related discipline or a technical diploma/certification in computer programming or database administration highly preferred
Proven experience in working with multiple teams to solve issues
Good knowledge of database technologies
Good working knowledge of SQL
General Microsoft server operating system
Experience supporting a web-enabled software application preferred
Successful history working in a team environment
Able to multi-task in a fast-paced environment
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Experience with Maconomy enterprise software a plus
Education Level:
Pay Rate:
HR. Website URL:
Security Clearance:
Travel Requirements:
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About Deltek
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.