Job Title: Operations Shift Supervisor
Posted by: Valdex International Corporation on May 24, 2018
Location:
Lakewood , CO 80235Job Description:
Valdez International is currently seeking individuals to join an amazing team that provides internal and external customers with exceptional 24x7 customer service support in a flexible environment. To provide these services and solutions, we bring together offerings and capabilities from our employees, systems integration, infrastructure services, maintenance services, and high-end server technology; this along with our leadership, innovation, decisiveness, agility, teamwork and integrity, Valdez International keeps ahead of the curve in a rapidly changing industry. Be part of an amazing team.
Job Description
The Operations Shift Supervisor position is responsible for monitoring system alerts in a 24/7 Operations Center which supports the Department of Interior (DOI) data center and supervising the Operations Center staff on the third shift (11:00pm-7:00am, Tues. - Sat.). The Shift Supervisor is expected ensure that all processes and procedures are followed, alerts are properly escalated, and to assist in the training and development of the Operations staff.
Job responsibilities include but are not limited to the following:
Identify service impacting events relating to IT, network, and facility conditions. Escalate problems to the appropriate engineering disciplines within the organization or external vendors to achieve resolution. Maintain effective internal and external communications on their shift. Drive improvements in processes, procedures, and workflow while maintaining focus on the organization's long term strategy. Work to foster a culture of teamwork and collaboration on their shift and with other shifts. Review all leave requests for members of their shift to ensure that they will continue to have appropriate coverage, submit the request to the Operations Manager for approval, and alert the Operations Manager of any unexpected overtime for their shift. Shift Supervisors are expected to ensure that OPS team members: Meet the expectations of their positions. Are well versed on Operations procedures and can locate the associated documentation. Understanding the processes well enough to demonstrate it to the Shift Supervisor or other team members. Able to identify missing procedures and properly document them as appropriate. Work with the Operations Manager to: Develop 90-day performance evaluations for new employees. Evaluations will also include developing goals for the year. For sub-contractor employees, the Shift Supervisor will provide evaluation input to the appropriate manager for their review process. Develop annual performance evaluations for each individual on their shift. Screen resumes, conduct technical interviews, and make recommendations for filling vacant positions. Perform all Operations Center Technician position expectations, including: Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group. Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on problem resolution. Document issues as appropriate within turnover documents, Remedy ticketing system, and email. Recommend and implement process/procedure improvements that will increase efficiency or improve services. Maintain documentation for all operating procedures in the proper repository. Support UNIX, Linux, and Windows systems.
Qualifications:
Ability to work in a 24/7 environment. Occasional alternate shift coverage to fill in for vacations/sick time. Strong attention to detail and the ability to follow documented processes. Strong supervisory skills. Strong communication skills (both written and oral). Strong troubleshooting and computer skills. Authorized to work in the U.S. without sponsorship. Must be able to pass the Public Trust Government background investigation. Comfortable working closely with, and able to lead, a small team.
Desired Qualifications:
Terminal or command line OS experience (i.e. - Unix/Linux/PowerShell/Bash Scripting). Google Apps, MS Office, and MS Visio experience. Basic knowledge of networked environments. Familiarity BMC products, such as ProactiveNet, Control-M, and Remedy.
Benefits
Medical, Dental & Vision Insurance Company Paid Short & Long Term Disability Life Insurance Paid Holidays Vacation & Sick Leave 401K
Valdez International Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Valdez International Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Valdez requires drug screenings of all it's employees. Valdez International Corp. chooses not to employ persons who require sponsorship for an employment visa, such as an H-1B visa; being authorized to work in the U.S. is a precondition of employment.
Job Description
The Operations Shift Supervisor position is responsible for monitoring system alerts in a 24/7 Operations Center which supports the Department of Interior (DOI) data center and supervising the Operations Center staff on the third shift (11:00pm-7:00am, Tues. - Sat.). The Shift Supervisor is expected ensure that all processes and procedures are followed, alerts are properly escalated, and to assist in the training and development of the Operations staff.
Job responsibilities include but are not limited to the following:
Identify service impacting events relating to IT, network, and facility conditions. Escalate problems to the appropriate engineering disciplines within the organization or external vendors to achieve resolution. Maintain effective internal and external communications on their shift. Drive improvements in processes, procedures, and workflow while maintaining focus on the organization's long term strategy. Work to foster a culture of teamwork and collaboration on their shift and with other shifts. Review all leave requests for members of their shift to ensure that they will continue to have appropriate coverage, submit the request to the Operations Manager for approval, and alert the Operations Manager of any unexpected overtime for their shift. Shift Supervisors are expected to ensure that OPS team members: Meet the expectations of their positions. Are well versed on Operations procedures and can locate the associated documentation. Understanding the processes well enough to demonstrate it to the Shift Supervisor or other team members. Able to identify missing procedures and properly document them as appropriate. Work with the Operations Manager to: Develop 90-day performance evaluations for new employees. Evaluations will also include developing goals for the year. For sub-contractor employees, the Shift Supervisor will provide evaluation input to the appropriate manager for their review process. Develop annual performance evaluations for each individual on their shift. Screen resumes, conduct technical interviews, and make recommendations for filling vacant positions. Perform all Operations Center Technician position expectations, including: Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group. Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on problem resolution. Document issues as appropriate within turnover documents, Remedy ticketing system, and email. Recommend and implement process/procedure improvements that will increase efficiency or improve services. Maintain documentation for all operating procedures in the proper repository. Support UNIX, Linux, and Windows systems.
Qualifications:
Ability to work in a 24/7 environment. Occasional alternate shift coverage to fill in for vacations/sick time. Strong attention to detail and the ability to follow documented processes. Strong supervisory skills. Strong communication skills (both written and oral). Strong troubleshooting and computer skills. Authorized to work in the U.S. without sponsorship. Must be able to pass the Public Trust Government background investigation. Comfortable working closely with, and able to lead, a small team.
Desired Qualifications:
Terminal or command line OS experience (i.e. - Unix/Linux/PowerShell/Bash Scripting). Google Apps, MS Office, and MS Visio experience. Basic knowledge of networked environments. Familiarity BMC products, such as ProactiveNet, Control-M, and Remedy.
Benefits
Medical, Dental & Vision Insurance Company Paid Short & Long Term Disability Life Insurance Paid Holidays Vacation & Sick Leave 401K
Valdez International Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Valdez International Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Valdez requires drug screenings of all it's employees. Valdez International Corp. chooses not to employ persons who require sponsorship for an employment visa, such as an H-1B visa; being authorized to work in the U.S. is a precondition of employment.
Pay Rate:
Unspecified
HR. Website URL:
http://valdezicorp.com/employment/careers
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About Valdez International Corporation
Valdez International Corporation is a Hispanic, woman–owned Government Contracting Company providing global Information Technology (IT) and professional engineering services. Valdez was incorporated in 1998 and after successful completion of SBA 8(a) program in 2012 the company continues to flourish and grow. Valdez International executes a variety of contract vehicles including multiple ID/IQ, GSA Stars II, GSA Alliant and Defense Information Technology Contracting Organization Basic Ordering Agreements. Colorado Springs, CO, February 2017. Valdez International Corporation was awarded the Integrated Air Force Network Operations and Services (IAFNOS) contract to provide support services to operate, sustain, and assure the availability of the US Air Force Information Network (AFIN) to enable war-fighter mission execution. The five-year contract will be performed at six (6) Air Force Bases in CONUS (Peterson AFB, Lackland AFB, Langley AFB, Andrews AFB, Scott AFB, and Wright Patterson AFB). AFIN operations include defensive cyberspace operation, network management, information assurance, fault resolution activities to maintain the operational capabilities of the network, establish the domain for Air Force cyberspace operations, and ensure Air Force cyberspace superiority.
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